The discussion discussed a beta version of the User Sentiments feature and how to view survey results. It was suggested that optional questions may be the cause of one survey response not displaying as the other two. The Edge DX agent is available as a workaround. Survey results can be viewed on the Dashboards and Surveys section.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Do you need ControlUp Real Time Agent installed to view the Citrix License Usage report?
This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.
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Read the entire article here...
How to Configure ControlUp to Run Scripts at Startup
The user asked about options for running a script at startup on ControlUp version 8.5.1.57, and was told that they need to upgrade to get an Uptime in Seconds greater than 300. A scheduled trigger was suggested, which would be evaluated every 3 seconds and kick off at the 5 minute mark, however the user is looking for real-time triggers and trying to become creative in the meantime.
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Read the entire article here...
Help troubleshooting why we can not update agents via the ControlUp Console?
A user asked why agents cannot be updated via the ControlUp console. It is likely due to lack of admin rights, but AppVolumes can interfere with unzipping files. A possible workaround could be using the monitor command, updating the .NET version to 4.8, or using an Appvolume with the ControlUp agent. The Appvolume method has so far worked successfully. Title: Troubleshooting ControlUp Agent Updates with AppVolumes
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Read the entire article here...
Troubleshooting Deployment of Remote DX Agent to macOS via MDM and Terminal
The user was trying to deploy Remote DX agent to macOS via MDM and terminal but encountered errors. It was asked if Citrix or Horizon were used and later clarified that Citrix is being used primarily and version 1 from download center was attempted. Windows part works and a bug case has been opened. The user thanked for the feedback.
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Read the entire article here...
Does ControlUp Edge DX Agent Call downloads.sip.controlup.com on install?
When deploying the ControlUp EdgeDX Agent with the Agent Manager, it calls to downloads.sip.controlup.com to pull down the assigned version. If on-prem, a proxy bypass must be done for downloads.sip.controlup.com even if the agent is pre-packaged so that future "upgrades" can be done.
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Read the entire article here...
Error “Customer does not have the privilege to see the cost” while adding Azure Enviromment to Real-Time DX
A user tried to add an Azure Environment to ControlUp but encountered an error. It was suggested that the customer may be an MSP with a CSP agreement, and if so, a workaround is available with the upcoming 8.8 version involving the setting of a registry key. The user tried creating the key but the error persisted, and it was suggested to restart the Agent service on their Data Collector.
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Read the entire article here...
Missing the “Reconnect ” Option for RDP sessions in ControlUp RealTime DX
The discussion focused on the lack of a "reconnect" option in RealTime DX for managing Remote Desktop sessions when resolution changes occur. The team is currently exploring "Solve Actions" as an option, with additional Edge DX capability in the future. Customers are using Devolutions RDM and its "rdp file association" as a workaround for now. ControlUp RDX stands out as it allows for various credential sets and no additional tooling is needed. Reconnect option can be found when right-clicking on the machine instead of the tab. A tabbed RDP manager using the RealTime Console has many benefits, such as copy/paste of clipboard and files.
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Read the entire article here...
Getting Alerts for Low WiFi Signal with ControlUp
A user asked about getting an alert for low wifi signal exclusive to computers using wifi, and was suggested to use a parameter with a specific value. The user then asked if it's possible to get a toast notification for the end user showing a "low wifi signal" message - which can be done using a script from the ControlUp Script Library (https://www.controlup.com/script-library-posts/notify-user-when-poor-wi-fi-detection/), and a demo video can be found on Vimeo (https://vimeo.com/manage/videos/766155433). The user also shared that their alarm usually goes off at 6.30am and they get out at 6.45.
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Read the entire article here...
Enhancing Historical Session States in the ControlUp Console
This discussion suggested adding a drilldown or popup when clicking on the "live" real-time session in Discovery Sessions in the ControlUp console, allowing for historical session states to be readily seen. Insights were discussed as well as the invoke-cuquery command with the mentioned session fields. Historical Reports can be found in Session Details of a specific session under the "right click" action menu. Following this conversation, a feature request was made with the Customer Success Manager for a historical reports drilldown from a drilled down machine, and a bug was identified in Solve.
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Read the entire article here...