A user encountered a problem with a machine not being able to install an agent after re-appearing with an "Install Agent" status. The solution was to add the machine to the tree on the left and then use "agent control/Upgrade/installah" to complete the installation. This process worked successfully.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Is it Possible to Have a ControlUp Monitor Server in a DMZ?
A user asked if it is possible to have a ControlUp monitor server in a DMZ while managing Citrix desktops not in the DMZ. Connectivity over port 40705 to the agent is possible, but DNS resolution and AD connections must also be in place for it to work.
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Read the entire article here...
Investigating an Automated Insights Export Issue
The team experienced an issue with automated Insights export emails being sent to all their users. After investigation, it was found that the agent on the license server was not correctly collecting the data and sending it to Insights. The export was deleted and a possible solution was suggested.
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Read the entire article here...
Excluding Logical Drive Letters from Monitoring in ControlUp
A user asked if it is possible to exclude a logical drive letter from being monitored - the answer is to add the letter to a drives value registry on HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent\ExclusionRules. Additionally, a script or registry controller can be used to get or set excluded drives.
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Read the entire article here...
How to Make ControlUp Edge DX Recognize Windows-Based Thin Clients
A user was having an issue with Windows-based thin clients not showing up properly on Edge DX when the device image was sysprepped and reinstalled. Edge has a UID stored in the programdata folder which marks the device as unique. To solve this issue, the UID must be removed before sealing the image, and then a new UID will be generated when the Edge agent is restarted. The UID file can be found in C:\programdata\Avacee\sip_agent\cachefiles.
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Read the entire article here...
How to remotely query the registry of machine using a ControlUp Script Action?
It is possible to query the registry of a machine using a Script action, however the user was getting 'access denied' errors. If the computer runs the CU agent, it might be easier to run the script there instead of remotely. It was suggested that PS remote needs to be enabled for Invoke-Commands. 8.8 release will allow users to see the value for VHDLocations as a column in console and Solve as part of the FSLogix integration.
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Read the entire article here...
How to Configure the Firewall for ControlUp Remote DX and IGEL Devices
A user asked if port 40705 needed to be opened between monitors and IGEL devices for Remote DX. It was suggested that no firewall rules were necessary, and the user was given the steps to deploy the Remote DX plugin and configure the virtual channel in order to view Remote DX metrics. It was also suggested for the user to test on a laptop/PC. The user then asked for the cuepux_srv_dll which was not immediately found.
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Read the entire article here...
Tackling Peak User Input Delay (secs) with ControlUp
Trentent gave advice seeking to identify why application performance on physical machines had a peak user input delay up to 15 seconds - the default trigger priority boost for processes has a threshold of 300ms. Edge DX was installed and CPU spikes were not observed. It was fixed in the Beta 2 for Windows and can be due to any number of causes such as latency with proxies and disk issues. User input delay can be inspected with the newest agent.
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Read the entire article here...
Trouble Adding Host to ControlUp Console
A user had trouble adding a host in the Console, receiving the error "The RPC server is unavailable". Suggestions included checking all necessary firewall ports were open and unchecking the 'Deploy agent automatically' setting in the agent settings, which solved the issue. It is advised that the latest version of .Net Framework (4.8) is installed to ensure compatibility. The latest On-prem version of ControlUp available is 8.7.0.24.
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Read the entire article here...
Troubleshooting Error “File… is not digitally signed… see about_Exectin_Policies…” in ControlUp
The user was running an Analyze Logon Duration script against two different VDI environments but was receiving an error message relating to the execution policy not being set correctly with the W2K12 PVS. Modifying the GPO was explored but it was ultimately discovered that the script was incorrectly signed because of a space being added at the end of the file. Suggestions were made to double-check scripts if modified by colleagues. ControlUp SBAs and an update to W2K19 were also mentioned.
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Read the entire article here...