A user asked about deploying the EdgeDX agent to virtual desktops. Others confirmed that it is possible and shared tips for installation, including adding extra settings and checking licensing. The agent can also be installed on non-persistent machines. The licensing system for EdgeDX is per device, and current usage can be seen on the overview dashboard or in the maintenance section of the EdgeDX configuration settings. Links to helpful resources from ControlUp were also shared.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
How to Script Force Reset VM in ControlUp
A user asked if it is possible to script the Force Reset VM action in ControlUp. Another user shared a code snippet that uses the Invoke-CUAction and Invoke-CUQuery commands to reset the VM name that is passed through arguments. This can be found at https://support.controlup.com/docs/invoke-cuaction
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Read the entire article here...
High CPU Usage on macOS Sequoia from CoreAgent – ControlUp Community Discussion and Support
Multiple users reported experiencing high CPU usage on macOS Sequoia from /usr/local/com.controlup.edgedx.agent/Bin/CoreAgent. The issue has been observed on a variety of macOS versions, and restarting the device only temporarily resolves it. A ticket has been opened with CU support, and users are discussing the issue in the community. Some have seen similar issues with earlier agent versions, but it has since been fixed.
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Read the entire article here...
Troubleshooting Unmanaged AVD Session Hosts in ControlUp Console
A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.
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Trouble with ControlUp Trigger Resolved.
A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Read the entire article here...
Obtaining Real-Time Reports of ControlUp Agent Versions
In this Slack discussion, a member requested for a way to obtain real-time reports of the ControlUp Agent version on all integrated machines. Another member responded with a command to run on ControlUp Monitor, where the number 9.0.0.1675 should be replaced with the current ControlUp version. However, this method only works for currently connected agents. No further references are given.
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Read the entire article here...
Experiences with Using SecureDX for Golden Image Patching in VDI
Users discussed their experiences with using SecureDX to patch golden images in VDI, including issues with scans and remediation. Suggestions were given to check logs and potentially disable the CDN. A newly released version of SecureDX may have fixed the issues. Using manual deployments or quick uninstall/reinstall of the agent was suggested.
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Read the entire article here...
Troubleshooting the “Client Public IP” Column in ControlUp
A user asked about the "Client Public IP" column being blank and why this may be the case. Another user suggested it may be because RemoteDx is not deployed on those clients, as the plugin is required for this feature. The user confirms RemoteDx is not currently deployed. The discussion did not mention where the documentation for this feature can be found.
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Typo in Direct Download Link for Windows Agent in ControlUp EdgeDX
A user discovered a typo in the Direct Download link for the Windows agent in EdgeDX. While the user was able to pull the correct version by tweaking the URL, they wanted to report the issue. Another user asked for a screenshot for the backend team to address the issue. Further discussion reveals that the recommended option is to use the agent manager instead of directly downloading the agent.
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Read the entire article here...
Troubleshooting Edge DX Conflicts in ControlUp
After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.
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Read the entire article here...