Join us in Episode #11 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Chris Marks, Principal Outbound Product Manager at Parallels. Chris and Douglas dive into the exciting and evolving world of EUC, exploring what it means for the industry and for Parallels. They discuss Chris’ unique role at Parallels, the company’s innovative solutions for hybrid work and cloud environments, and how Parallels is tackling the challenges of modern application delivery.…
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ControlUp Insights Related Training & Support Archives
ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.
Join us! ControlUp Community Meetup with Field CTO Simon Townsend – Discover What’s New and Upcoming
I'm pleased to have Simon Townsend with us for our next meetup. Simon is a masterful speaker and as bright as they come. He will share what's new with ControlUp and our six-month product strategy. Plus, you can ask Simon anything. He will have a great answer!
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Episode #10 – Conversation with Yoni Avital, ControlUp Co-founder & COO
Join us in Episode #10 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Yoni Avital, the Co-founder and COO of ControlUp. Yoni and Douglas discuss the exciting changes at ControlUp, the evolving DEX market, and innovations on the horizon.
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Episode #9 – Conversation with Simon Townsend, ControlUp Field CTO – Part 2
Join us in Episode #9 of ControlUp Community Radio as Douglas Brown chats with Simon Townsend, ControlUp’s Field CTO. Simon shares his journey over the past six months and insights into the evolving EUC market. Don’t miss this must-listen episode for tech industry insights!
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Using ControlUp Products to Report Remote Employees’ Network Issues
An employee asked for advice on how to report network issues for remote employees, and a colleague suggested using ControlUp products to gather data and find specific users for further analysis. The product, compatible with RemoteDX plugin, offers metrics such as LAN Latency and WiFi Signal, which provide insights into network problems.
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Machine/Computer Statistics Report Discussion on ControlUp
There was a discussion about the Machine/Computer Statistics report and the lack of "Max" columns. It was mentioned that the averaged metric values seem watered down and a user asked if there is another Insights report available for this data. It was suggested to use the Metrics as: dropdown. The aggregation for both Insights and the new architecture is the same - flat 24 hours or a selected timeframe, not taking into account a user's workday currently.
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Missing “Max” columns in Insights Host Statistics report
A user reported that the Host Statistics .CSV file from Insights no longer contains the "Max" columns. They asked if there is another report on Insights that can provide this data. Another user suggested changing the settings to "max" to see the maximum values again. No resolution is yet known.
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Analyzing Windows Shell and Active Setup to Improve Performance
A question was raised about improving performance by zooming in on Windows Shell and Active Setup after analyzing logon duration. A blog post shared by a member titled "ControlUp: Analyze Logon Duration after hours" may provide further insights. The URL for the blog post is https://www.controlup.com/resources/blog/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/
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Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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SSO for ControlUp: Covering Multiple Features
A user asked if setting up Single Sign-On (SSO) for Dex would also cover Insights and Solve or if they needed to set up individual SSO for those. Another user responded that SSO through Dex would cover all three and that Insights and Solve would be deprecated in mid-May.
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Read the entire article here...