When the delivery group is in another datacenter, it may have its own ControlUp monitor which the EUC view only allows one site per EUC site. RT shows information but Solve does not. It is verified that the monitor is connected and available, but the user needs "cross site association" -- a setting to allow the monitors to share data between each other. Enabling this feature increases network utilization and has to be done manually. For more information, the user can see the Multi-Site Association Feature at https://support.controlup.com/docs/multi-site-association-feature.
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ControlUp Solve
Understanding Missing Patches in Reports with ControlUp Edge DX
A user asked about a missing patch in a report and how to solve this issue - the Windows team installed the 2023-09 update, which should contain the 2023-08 update. The user had asked the same question last week and apologized for missing it. The discussion can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1698340699204209.
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Read the entire article here...
Filter Sensing: Setting A Global Filter On a ControlUp Solve Dashboard
A user asked how to set a global filter on a Solve Dashboard, and discovered that the tree popout on the left applies the filter to the dashboard.
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Read the entire article here...
Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
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Read the entire article here...
Excluding Apps from End User Activity Feature in ControlUp Edge DX
A user asked about excluding certain apps from the End User Activity/Active Applications feature. Separating business and non-business apps is the way to solve this issue and more information can be found on the ControlUp Support page - https://support.controlup.com/docs/end-user-activity. The user also mentioned a feature request was submitted to exclude certain system processes, especially lock screen.
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Read the entire article here...
Troubleshooting Network Issues with ControlUp Edge DX
When remotely controlling an Igel Client with Controlup Edge DX, a user ran into an issue with the 100MB limit for retrieving files. They were directed to use the 'User Voice' feature to submit their feedback after clicking Oliver in Solve. Voting on other ideas is also available to help prioritize features.
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Read the entire article here...
Filtering and Reporting on Users Per Host in ControlUp
The user needed to filter and pull a report on users per host, and wanted the hostname included in the sessions view. They have data in the machines view but want the ability to filter by hypervisor hosts. In the future, they would like an option to navigate to focus on a specific cluster, change to sessions view, and filter by hypervisor hosts. For reporting, they would like to export reports of users on a specific host.
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Read the entire article here...
Restricting Access to ControlUp DEX Portal
A discussion arose about restricting access to ControlUp's DEX portal, such as with a specific client certificate, IP address or Azure hybrid joined client machine. Using SAML could be a solution as the service provider can deny access if criteria are not met, and IP restrictions are said to be arriving in the early months of 2024. The DEX login method "azure login" does not have further possibilities, but SAML does.
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Read the entire article here...
Restricting Access to the ControlUp DEX Portal
The user asked how to restrict access to the DEX portal - the solution provided is to use the SAML login and configure the service provider to only allow access from certain clients or IP addresses. This can be done with the Azure login option, and IP restrictions are on their way to DEX, estimated to be available in early Q1 2024.
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Read the entire article here...
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
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Read the entire article here...