A user asked if a ControlUp Solve dashboard can be published externally without authentication; it's not possible for security reasons. Alternatives include exporting metrics with PowerShell and HTML and using the Power Platform, or leveraging ControlUp DEX with its username/password authentication. More information on ControlUp DEX can be found at https://support.controlup.com/docs/get-started-with-the-new-dex-platform.
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ControlUp Solve
Viewing and Acknowledging Alerts in ControlUp Solve/Dex
A user asked how to view and acknowledge alerts in Solve/Dex, and if not possible, if it is included in any plan. It is only possible in the real-time console, and not in Solve/Dex. The closest option to this is Enrich for AVD/ServiceNow and Edge, which can be found at https://support.controlup.com/docs/en/url-access-directly-into-controlup-monitored-resources?highlight=URL%20Access%20Directly.
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Sivan’s “Did You Know”: Monitoring Network Drives in Solve with Eugenia Schipelliti
This week's Did You Know is sponsored by Eugenia Schipelliti. It is now possible to monitor Network Drives in Solve - the user can view network drives associated with managed machines in the Topology view. However, an alert was asked about on a Citrix server with several users who map drives to the same location - the solution is to monitor on a specific device rather than trigger an alert for every person. Additionally, when the user is ready to create the trigger, assistance is available if needed. Learn more here.
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FSLogix Reports and Data Viewing Suggested
A user asked if there are any FSLogix reports to prove a fix has worked - it was suggested to create a custom dashboard in Solve in order to view FSLogix data.
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Generating Email Alerts for VMWare Updates with ControlUp
A user was looking for a way to generate email alerts when a column in the console says "Needs Updating', and to check the status of VMWare servers that may need updating. It was suggested to use an advanced trigger, and once created, to check a test. Additionally, a scheduled trigger can be used to report the status, or Export-CUQuery can be used to dump the data to a CSV file each week. Instructions for running Export-CUQuery in the monitor were provided. Links for the ControlUp Academy and Export-CUQuery Support Docs were given.
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Renaming FSLogix Profiles with ControlUp Scripts
A user asked for a script that logs off a user and renames their FSLogix profile on the share. ControlUp suggested two ways to accomplish the task depending on group policy settings. If FSLogix is set for "Access network as computer," a script action executed in the machine context would work. If not, the ControlUp console user's permission needs to be granted on the profile share. A script would need parameters for the Session Id, FSLogix Profile Container Path, and User. The old profile will be renamed while the new one is created for the helpdesk to give users.
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Establishing a ControlUp Infrastructure Across Two Sites
A user sought advice on building a ControlUp infrastructure to monitor two geographically distant sites, separated by 2500 km/1500 miles. Experts suggested the user leverage the latest version (8.8) of the ControlUp Console and Optimization Pack, and place all the necessary components, including the Solve and Insight Pack, in the larger site once it is built and ready. It was also suggested that it might be possible to establish a temporary network in Site A to help facilitate easier movement of components. The ControlUp Academy can be found at https://cuacademy.controlup.com/.
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Requesting New Metrics for ControlUp Version 9.1
A user asked about getting Frames Per Second metrics from Citrix sessions in ControlUp. It was suggested that the user posts a User Voice item with the details of the request. After the user shared their connection to Citrix engineering, new metric data will be integrated into ControlUp version 9.1.
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Improving Performance from ControlUp Real-Time Client
A user asked advice on how to help with the real-time client not using a minimum of 1.4 GB RAM, due to the in-ram database the monitors use. It was suggested to connect to the hypervisor and EUC sites only and drill into the machines to connect to the agent. Solve and the web portal are the paths forward, with the ability to open different views in different browser tabs or on multiple screens, as well as stream Session Activity Reports in Solve. The user also asked about the Session Client Report and it was suggested to manage the columns in the presets and to use the ability to share report configurations.
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How To Get Full Reports of App Load Time in ControlUp
A user asked about getting full reports of Application Load Time in addition to the small graph found under Insights. It was suggested that the same report could be found in the Solve Web interface. The report is under 'Solve > Reports > App Statistics. Thanks to Sivan for the help.
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