A user had trouble registering for ControlUp Academy and reached out for support. Another user suggested lowering browser security settings or disabling DNS-ad blockers may help. It was also mentioned that using a personal computer outside of the corporate network allowed for successful registration. The Academy provides valuable webinars and training for potential use cases. General information can be found at https://cuacademy.controlup.com/
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DNS Related Training & Support Archives
DNS training and support-related archives from inside the ControlUp Community on Slack.
IGEL thin clients using port 44484 for trace routes in Edge DX
According to the source code, Edge DX uses traceroute or tracepath to perform trace routes, depending on which one exists. For IGEL devices, only tracepath seems to be available. The port used is random, but usually starts at 44444 and adds a varying modifier based on the version. It is possible that IGEL or the underlying OS uses a static offset. On 12/31, the security team noticed traffic on port 44484 from our IGEL thin clients, which may be caused by additional Network Latency targets set in Edge DX settings. To confirm, they will disable the targets and monitor the traffic.
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Read the entire article here...
Understanding the “Public DNS Name” Setting in ControlUp Monitor
A user asked for clarification on the purpose of "Public DNS Name" in the monitor settings. Another user explained that this parameter is used for deploying a monitor using powershell, particularly for monitors in Azure or AWS. A ControlUp support documentation link was provided for more information. This setting is used to specify the address on which the monitor exposes port 443 for outbound agent connections.
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Read the entire article here...
Issues with Two Monitors Cycling after Upgrading to 9.0.5
A user opened a ticket but also asked for help in the Slack channel. They are having issues with two monitors cycling through connecting, logging in, and disconnecting after upgrading to 9.0.5. They have tried to run a network test and send a log, but did not find any issues. A link to the support article on creating monitor logs with Log4net was provided. The log file path for version 9.0.5 was also shared.
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Read the entire article here...
Troubleshooting a New ControlUp Installation
Several ControlUp users discussed a new installation of ControlUp at a customer's location, specifically running into issues with Insights and containers not being started. Suggestions were made to try a manual install and to open a support ticket. Another user shared their positive experience with a different version of ControlUp. The issues were eventually resolved.
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Read the entire article here...
Pinging Google and its potential effects on network latency.
The group discusses pinging Google and other options for avoiding latency issues. Some are concerned about Google blacklisting companies for pinging too much, while others defend using ping as a useful feature but acknowledge the need to disable it in certain security situations. OpenDNS and Cloudflare are suggested as alternative options to avoid pinging Google. The group has a meeting with Cloudflare scheduled.
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Read the entire article here...
Troubleshooting the Built-In Synchronization Feature in ControlUp
A user encountered difficulties using the new Built-In Synchronization feature for ControlUp, specifically with custom mappings and instructions lacking examples. Other users provided helpful tips and guidance on how to properly use the feature, including the use of wildcards and setting the sync to a shorter interval. The discussion ended with the confirmation that the desired actions were accurately assigned.
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ControlUp for Multiple Customers Without AD Trusts
A user is asking for help with setting up ControlUp for multiple customers without AD trusts. They have read an article about installing the ControlUP Monitor in the customer's domain and opening port 40706. The discussion includes clarification on DNS resolution and port 40706. The upcoming release of Real-Time DX v9 is mentioned as a solution for easier installation in the future, with the ability to deploy the Monitor in a DMZ and access it remotely. The user is advised to open a ticket for more instructions on assigning monitor templates. The discussion also mentions using extensions for vCenter, XenDesktop, Horizon, NetScalers, etc.
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ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Adding Entra ID Joined Machines to Control Up
It is possible to add Entra ID Joined machines to Control Up with a DNS record or via the Cloud Connection Sync Script, which adds all machines in an Azure subscription. The Universal Sync Script can also be used to synchronize EUC environments. Instructions for both can be found at https://support.controlup.com/.
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Read the entire article here...