Customer questioned the potential for integrating Citrix container metrics into ControlUp's Real-Time-DX. They went on to ask if these metrics would be relevant to Citrix UPM, and @member suggested replicating the UPM config check PowerShell script. This sparked a discussion about the potential for monitoring with Citrix UPM containers and the Control Up User Voice platform, and highlighted the importance of having a good relationship between users and the company. https://controlup.uservoice.com/forums/953875-controlup-uservoice-prospect-request-form/suggestions/47540390-citrix-profile-container
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Setting Up EUC Scout with Duo MFA for Horizon View in ControlUp
A user asked if anyone had set up an EUC scout to log in to Horizon view with Duo MFA. Control Up support have an open case on this, and @member has more information. ICMP is sometimes dropped/blocked by routers/firewalls so TCP is a better approach so real latency and QoS (high priority) traffic values can be measured. The port also needs to be listening.
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Setting Up ControlUp Event Log Triggers for AppLocker Logs
A user asked for help setting up an event log trigger for AppLocker log under Windows. After being directed to a Powershell command to check if AppLocker is a supported event log, it was confirmed that it is not currently supported but there is work going on to improve this.
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Read the entire article here...
Troubleshooting Error When Deploying ControlUp Agent in Dev Environment
A user was experiencing an error while trying to deploy ControlUp Agent in a Dev environment locally, even after uninstall, reboot, and trying from the RTC. It was suggested to stop the agent service before doing the upgrade of the agent and it was determined that due to either routing or firewall issues, the copying files part was hanging. It was then determined that WMI/RPC ports need to be opened to properly push the ControlUp Agent.
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Viewing and Acknowledging Alerts in ControlUp Solve/Dex
A user asked how to view and acknowledge alerts in Solve/Dex, and if not possible, if it is included in any plan. It is only possible in the real-time console, and not in Solve/Dex. The closest option to this is Enrich for AVD/ServiceNow and Edge, which can be found at https://support.controlup.com/docs/en/url-access-directly-into-controlup-monitored-resources?highlight=URL%20Access%20Directly.
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Read the entire article here...
Troubleshooting Event Log Trigger Alerts for Applications and Services Logs
A user asked if anyone had any experience getting custom Event Viewer trigger alerts to work for applications and service logs, and whether they were able to get the process working correctly. It was suggested to ensure that the console was correctly collecting events before setting up triggers, and that the events were accessible in Powershell. The user was then referred to a ControlUp article (Real-Time Console - Events Pane [https://helpcenter.controlup.com/hc/en-us/articles/360015114517-Real-Time-Console-Events-Pane]) before it was suggested they use the "scheduled task trick" to create an event in the application.
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Configuring ControlUp for Automatic Reboot and Maintenance Mode Removal
This discussion covers how to configure ControlUp to restart a server with the CU Agent when no users are on, including removing it from maintenance mode after reboot. Suggested actions include using a trigger that checks for session count and maintenance mode, and separate scripts for Reboot and Disable Maintenance mode. The benefits of using this method compared to scripts are explained.
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Renaming FSLogix Profiles with ControlUp Scripts
A user asked for a script that logs off a user and renames their FSLogix profile on the share. ControlUp suggested two ways to accomplish the task depending on group policy settings. If FSLogix is set for "Access network as computer," a script action executed in the machine context would work. If not, the ControlUp console user's permission needs to be granted on the profile share. A script would need parameters for the Session Id, FSLogix Profile Container Path, and User. The old profile will be renamed while the new one is created for the helpdesk to give users.
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Duplicates Actions on ControlUp Edge DX Reported by Users
Users reported seeing duplicate actions on Edge DX when accessing devices through either a Mac or Windows device. It was determined to be a bug and it will be reported to the Edge DX team. The Microsoft Edge version was 119.0.2151.58 (Official build) (arm64).
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Read the entire article here...
Setting an Alert for MS Teams Crashes
A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.
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Read the entire article here...