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Logs Related Training & Support Archives

Logs training and support-related archives from inside the ControlUp Community on Slack.

Why don’t see a disconnected idle session in User Sessions (Citrix) but I do in User Sessions (Agent) ?

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A user was confused about why a disconnected idle session appeared in the User Sessions (Agent) but not in the User Sessions (Citrix) under the EUC environment in ControlUp’s Remote Terminal console. The User Sessions (Agent) option is located under the Delivery Group whereas the User Sessions (Citrix) is found under the User. It was suggested that it could be because the session was failing to log off completely or there were not many processes for that user.

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How to get more that 14 day of history in the ControlUp “Incidents” window ?

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The user asked if there was a way to get more than 14 days of history in the ‘Incidents' window and more than 1-hour of history in the 'Events' view. The response was that ‘Incidents’ this is not possible, however ‘Events’ can be increased by increasing RAM, which will increase the console footprint. The user then asked if a feature request could be sent for ‘Incidents’ history window. The response was that this could be done, although the audit data can be sent to syslog server in order to query for more than 14 days.

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How to Automate Klling Disconnected Sessions with ControlUp

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A new user asked about automating the killing of 100 to 150 disconnected sessions, and was advised to use Script-Based Actions. It was recommended to join the free Administrator course offered by ControlUp to learn more, as well as rechecking out the self-paced recording video piece on the triggers. Additional help in creating a trigger was offered.

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ControlUp Incidents and Alerts Stopped Working

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Luke has been having trouble getting 33,000 incidents and his alerts stopped working since last Tuesday. He was advised to check the Monitor and Console VM can properly connect to the required back-end service at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 . Luke was also provided with a script from Support to test connectivity at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services and was able to download the script. He plans on logging with Support.

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EUC Environment Cloud Connection Disconnection Issues with ControlUp

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Users are experiencing multiple disconnects/reconnects with their EUC Environment cloud connection daily which is causing issues in the ControlUp console, false reports of failed desktops, and data disappearing when navigating Solve. A ticket was raised four years ago but no resolution has been provided. Support suggested rebooting data collectors and adding resources but it is believed the issue lays with Citrix's API blocking connections. ControlUp is actively working with Citrix to resolve the issue.

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Error 94 in FSLogix Log Parser Script

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Users were having issues with the FSLogix log parsing script, showing an error in line 94. It was found that changing the line to include a '+' would solve the issue, which @member then confirmed. The update has been pushed to production, and the issue is now resolved.

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