ControlUp Community

Connect, Learn, and Grow

Microsoft Related Training & Support Archives

Microsoft training and support-related archives from inside the ControlUp Community on Slack.

Closing Remote Sessions Required When Uninstalling Citrix Client

Posted on

The Citrix client mentioned in the Release Notes page is the Remote DX Plugin. When uninstalling this plugin, all remote sessions (including RDP, ICA, and Virtual Channel) must be closed otherwise the uninstall will be aborted. It is a known issue and it is recommended to close all these sessions before uninstalling. The release notes will be updated soon.

Read the entire article here...

Gather Drive Type Information with ControlUp Edge DX

Posted on

This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.

Read the entire article here...

Troubleshooting Linux Device Username Display Issue

Posted on

A user was having difficulty with a Linux device that was not displaying a user, even though the user was logged in. After various troubleshooting requests from @member, it appears that the issue may have been caused by Wayland. The solution was to switch back to X11 by editing the custom.conf file in nano and uncommenting the WaylandEnable=false line. After reboot, the device should be displaying the username.

Read the entire article here...

Manually Removing User Accounts Set up with SAML in ControlUp Platform

Posted on

It was noted that user accounts set up with SAML must be manually removed if removed from Azure sync, as the user management does not currently have a sync with the directory or SAML IDP. ControlUp is looking into deeper integration in the future, with the possibility of adding a public API for user management. Furthermore, an ability to integrate with Entra ID is under consideration.

Read the entire article here...

Configuring SAML Login with Azure App Registration for Multiple ControlUp DEX Tenants

Posted on

A user was trying to configure SAML login with Azure app registration for two ControlUp DEX tenants; however, the Unique Identifier was the same in both tenants. It was suggested to make the Relying Party Identifier either editable or unique per account. It was further suggested to use the same Azure Application in both DEX organizations settings, however, this would mean giving entry to all tenants. The user was informed that this is not yet possible but will be added to the next year roadmap.

Read the entire article here...

Upgrading an Alternate COP Server with ControlUp

Posted on

The user experienced issues when upgrading an alternate COP server following instructions from the ControlUp On-Premises Upgrade Guide (https://support.controlup.com/docs/on-premises-upgrade-guide). After making a snapshot and backup of the database, they managed to loopback the alternate COP server and successfully upgrade it. It was suggested that the documentation should be updated to facilitate the upgrade process with an alternate server.

Read the entire article here...

ControlUp Community Episode #4 – Conversation with Andrew Wood, ControlUp Product Manager

Posted on

In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the evolving landscape of end-user computing (EUC).

Read the entire article here...