A user asked about experience with EdgeDX and XenApp provisioned TS/VDI and was recommended to deploy RealTimeDX instead due to its stateless nature and the fact that it will need rebooting to change the device ID and lose historical reports. To overcome this for Teams Monitoring, the user could install the EdgeDX Agent with a known switch, make a hardcoded link from the C and D drives, and set the custom RegisterWithDeviceName setting to be true. The user then asked if this was officially supported and if it would be coming to EdgeDX or Realtime/Solve, and was told that it is very interesting.
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Microsoft Related Training & Support Archives
Microsoft training and support-related archives from inside the ControlUp Community on Slack.
Testing File Share Availability Using a Shell Scout
A user asked about testing file share availability which can be done wtih a Shell Scout - this can be done using a PowerShell script that checks the share and exits with a code != 0 if it fails. To handle permission access issues, a PowerShell script can be amended by adding a credential to the test-path command. More information can be found at: https://support.controlup.com/docs/shell-execution and https://devblogs.microsoft.com/scripting/powertip-test-the-presence-of-a-remote-share-by-using-powershell/.
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Read the entire article here...
Don’t see local network drive mappings as we are used to see when connecting trough traditional RDP or other RDP managers in ControlUp
A user reported that UNC mapped drives do not appear in the Remote Desktop feature from the Realtime Console, even when the "Drives" option is enabled in the configuration. It was confirmed by @member and understood that waiting on the implementation in Solve in necessary. The user suggested an additional master setting that would allow admins to control pasting in and out of RDP sessions if they wish.
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Read the entire article here...
Troubleshooting ControlUp Monitor not collecting data from VMs
A user had difficulty getting ControlUp Monitor to collect data from their VMs. Suggestions include creating a separate role for their Monitor service account and creating a separate service account with access to the computer objects in the farm and AD reader permissions. Additionally, the user was directed to a link with the Security Policy for Users and Permissions found on ControlUp's website.
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Read the entire article here...
Experiencing Poor Performance in Remote DX on VMs?
Users have experienced poor performance when using ControlUp Remote DX on virtual machines, and wondered if others have had similar issues. It was suggested that they try RDP on a physical machine to test the issue, and to use LDAP or SAML with Solve instead of VNCing through a jump-box. As a workaround, users can minimize their VM for the app they need, which is a little inconvenient, but can make their lives easier.
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Read the entire article here...
Error “Customer does not have the privilege to see the cost” while adding Azure Enviromment to Real-Time DX
A user tried to add an Azure Environment to ControlUp but encountered an error. It was suggested that the customer may be an MSP with a CSP agreement, and if so, a workaround is available with the upcoming 8.8 version involving the setting of a registry key. The user tried creating the key but the error persisted, and it was suggested to restart the Agent service on their Data Collector.
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Read the entire article here...
EUC sync scripts is not fetching the updated objects added to the delivery groups
An issue was being discussed where EUC (end user computing) sync scripts were not fetching updated objects added to delivery groups. In addition, there was a question asked about cost management for azure provision workloads, with responding comments about scripts for cost reports, as well as ideas for a script that would track the cost of a particular machine. The conclusion was for further discussion about these requirements in a call the next day. KBA feedback for the EUC sync script was also requested.
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Read the entire article here...
Missing the “Reconnect ” Option for RDP sessions in ControlUp RealTime DX
The discussion focused on the lack of a "reconnect" option in RealTime DX for managing Remote Desktop sessions when resolution changes occur. The team is currently exploring "Solve Actions" as an option, with additional Edge DX capability in the future. Customers are using Devolutions RDM and its "rdp file association" as a workaround for now. ControlUp RDX stands out as it allows for various credential sets and no additional tooling is needed. Reconnect option can be found when right-clicking on the machine instead of the tab. A tabbed RDP manager using the RealTime Console has many benefits, such as copy/paste of clipboard and files.
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Read the entire article here...
Using Multi-Factor Authentication (MFA) with ControlUp and Scoutbees
A user asked about using Multi-Factor Authentication(MFA) for Scoutbees with ControlUp, discussing external and internal scouts, static tokens, and options such as TOTP. Phone call verification and SMS-based MFA are both supported, as well as TOTP and static codes. Documentation was described as "clear as mud".
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Read the entire article here...
Can ControlUp Insight Access be Linked to AD Groups?
A user asked if it was possible to grant Insight access to users associated with groups in AD, similar to how Console access is granted. It was confirmed that access must be granted on a per user basis and that ControlUp is working on a new service including OAuth and Azure AD group integration.
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Read the entire article here...