A user is looking for a way to receive a notification or report for timeouts between Citrix VDA and Citrix Cloud Connector. It is suggested to check the real-time view for Citrix Cloud Connectors and look for relevant metrics that might help.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
How to Obtain Data on Applications and Processes in ControlUp
A user asked about obtaining data on applications and processes used in a specific deployment in ControlUp. Other users suggested using the App Usage Details or App Trends features, as well as the App Statistics report API. It was mentioned that the API allows for folder filtering and that the VDI view in DEX can also provide this information. However, there is no way to filter by a specific deployment in the App Statistics view.
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Read the entire article here...
How to Generate Usage Reports in ControlUp
A user asked about running a report in ControlUp to show how many users logged on simply to use a browser or simple app that requires little resources, using the App Statistics report. Another user suggested using the API to gather session activity and app usage data, and offered to provide examples at a later date. The original user thanked the user and tagged a member of their team.
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Read the entire article here...
Enhancing Desktop Alerts with Advanced Device Data and Google Chat Webhooks
ControlUp discusses using Google Chat and Gmail to send advanced desktop alerts with additional device data through webhooks. The new workflow will take a computer name from an alert, pull more data, and combine it into a single JSON payload, with the help of a List Devices node action to filter data based on device ID. Suggestions were given on how to use lists and add user information to the payload. A sample webhook and possible bug were also mentioned.
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Read the entire article here...
Understanding Data Resolution at Intervals for ControlUp for Desktops / DAAS API Endpoints
A user asked about data resolution at intervals for the CU4VDI/DAAS API endpoints. They assumed the smallest sample would be 3 seconds, but were not sure. Another user clarified that for real-time data, the machine list and details endpoints are available, with a granularity that changes over time. They provided a link to the knowledge base for more information. The company plans to add new API endpoints for non-data pipeline, and potentially to pull real-time metrics in the future. There are also plans to add the ability to run actions from the API. A specific roadmap for these developments is not yet available.
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Read the entire article here...
Troubleshooting a Conversion from ControlUp Trigger Template to JSON and Webhook
A webhook payload in JSON format was causing issues when trying to convert a ControlUp Advanced Trigger template. The user received suggestions on how to properly format the JSON, including using the correct variables and escaping newline characters. The issue was also discussed in a previous Slack thread.
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Read the entire article here...
How to Set Up Desktop Alerts for Specific Event IDs in ControlUp
A user in a ControlUp proof of concept asked for help confirming their setup of desktop alerts for specific event IDs. Other users suggested using double pipes between the event IDs and creating separate alerts.
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Read the entire article here...
Reporting on Browser URLs in ControlUp for VDI
A discussion about how to report on data captured in the Browser URL column in ControlUp, specifically for CU4VDI. It was suggested to grab session activity data and session details in order to access the URL information. The timeline of foreground URLs is available in the session details data.
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Read the entire article here...
Monitoring Free Space on the “C” Drive with ControlUp Tools
Users discuss ways to see and monitor free space on the "C" Drive specifically. One suggests checking the hardware report in reports and expanding drive information, but another points out that this does not provide the necessary information for creating an email alert. The group considers using custom tools such as "tree size" or the Disk Monitor to address this issue.
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Read the entire article here...
Understanding Retention Period in ControlUp Location History Report
A user is looking for information on the retention period for location data in the ControlUp Location History report. It is confirmed that data is only guaranteed for 28 days, but may be retained longer if the cleanup threshold has not been exceeded. The number of devices deployed may influence the retention period.
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Read the entire article here...