This one's a big step forward. Version 9.1 (build 9.1.0.661) significantly modernizes the architecture, focusing on scalability, performance, and real-world flexibility for large enterprises and Managed Service Providers (MSPs).
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Simplifying RBAC and the Real Time Console
A user had a question about RBAC and the RT console. They shared their current process - creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API's in the future.
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Read the entire article here...
DEX Script Output in ControlUp
A user started a POC for CU for Desktops and asked if there is a place for DEX to store script output in order to troubleshoot errors. Another user advised using SIP EVENT BEGINS/ENDS to capture the output and noted that enhancements are planned. They also mentioned that script failures are logged in the system events. The specific support page URL is provided.
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Read the entire article here...
How to Create a Report for User Sessions on ControlUp Citrix Farm
A user needed help creating a report for all user sessions on a Citrix farm and exporting it to CSV. It was suggested to use the APIs for historical data or Powershell scripts. The user eventually found the download button for CSV.
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Read the entire article here...
Automating Firmware Updates in ControlUp
A user inquired about automating firmware updates for hardware issues via ControlUp. Other users suggested writing a script for automation and mentioned the possibility of retrieving the current firmware version programmatically, although it may be vendor specific. No specific examples were mentioned.
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Read the entire article here...
Automation for Updating Dock Firmware to Avoid Replacement
The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.
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Read the entire article here...
Confusion regarding Scoutbees API documentation and availability on ControlUp website.
A user reported that the honeycomb API doc link was not working and asked for confirmation on an alternate link. Another user shared using the Scoutbees APIs and asked about any additional work being done for them. The PM was also tagged in the discussion. It was clarified that the Scoutbees API documentation is available on https://api.controlup.io/ under the "Synthetic Monitoring APIs" section in the Table of Contents.
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Read the entire article here...
Running long scripts in ControlUp and its behavior
A user asked about the behavior of ControlUp when running long scripts. It was clarified that if the same script is rerun before the first one finishes, a separate process will be started and the scripts will run one after another. It was also mentioned that this process will soon be automated and trigger only runs daily if needed. This was done to prevent running the scripts manually too aggressively.
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Read the entire article here...
Automating the Deployment of ControlUp for Compliance
A user asked about automating the deployment of ControlUp for Compliance (formerly known as Secure DX) for new physical machines. Another user shared a script that could run the installation silently. The script can be found at https://cdn.spm.controlup.com/agent. Instructions were provided on checking for the latest version and running the script if necessary.
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Read the entire article here...
Troubleshooting: Error when adding CVAD EUC environment to ControlUp Console.
A user was experiencing an error when trying to add a CVAD EUC environment in the ControlUp console. Despite trying different connection methods and troubleshooting, the issue was not resolved. After updating to ControlUp Console 9.1.0.654, the problem was resolved. It was suggested to check for specific console builds or update to version 9.1 as a solution. The user updates to the newest version and the issue is fixed.
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Read the entire article here...