There is an issue on the devices and it is suspected to be related to a ControlUp task. It is recommended to open a support case for this matter to be resolved. It is also suggested to use "native data collection" if "Signed Scripts" or other security measures have been enabled on the endpoints. This can be accessed through Devices > Configuration > Settings > Extended Settings.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Extracting Historical ICA RTT/Latency Data from ControlUp
A user asked about extracting historical ICA RTT/Latency data from ControlUp. Another user suggested checking the Session Details Historical report as well as the Session Activity column and using the API for various use cases.
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Read the entire article here...
Troubleshooting and Validating ControlUp’s Compliance API
A team member reported an error while using the new Compliance API and asked if it was a known issue. Another member suggested creating a new API key as a possible solution and confirmed that the API was working for them. The team explained how to use the API and shared a code for testing API key access. After rechecking, the team found and fixed the issue.
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Read the entire article here...
Modifying the Analyze Logon Duration Script for JSON Output
A member asked for help with modifying the analyze logon duration script to output json instead of a text file. Another member offered a modified version from a year ago and will set a reminder to share it tomorrow, with the original use case being to send the data to CU4D for processing. The modifications are between lines 5017 and 5290, but a call can be arranged to simplify it if needed.
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Read the entire article here...
Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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Read the entire article here...
How to View Script Results on ControlUp
A user asked for the results of a script on ControlUp and was directed to check the Device Events or System Events screens. Another user mentioned the possibility of viewing data in a custom index and asked for screenshots. ControlUp then apologized for the late response and offered training courses at https://cuacademy.controlup.com/choose-your-path/.
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Read the entire article here...
Managing Duplicate Device Entries in ControlUp
ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process.
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Read the entire article here...
Setting Up Biometric Usage Logging in ControlUp
Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.
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Read the entire article here...
Help with writing data to an index using sip data at ControlUp
A user is seeking help with writing data to an index using sip data. They provided a script for gathering device information and converting it into a JSON object, but are running into issues with the data only showing up in device events instead of the desired index. Another user suggested using "SIP DATA" instead of "SIP EVENT" and requested to see the script for further assistance. The original user provided the script for reference.
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Read the entire article here...
How to Check if a Horizon Session is Using TCP or UDP in ControlUp for VDI
A user asked if it was possible to see in CU4VDI if the Horizon session protocol was based on UDP or TCP. Another user confirmed that this information is not available in Horizon's protocol/session metrics or in ControlUp, but can be found using netstat, Wireshark, or log files on either the client or agent. They also mentioned that the tool "Horizon Performance Tracker" can show this information, but the user did not have access to a Horizon environment to check.
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Read the entire article here...