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Scripts Related Training & Support Archives

Scripts training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting and Reinstalling Scoutbees Hive in ControlUp

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A user was having trouble updating Scoutbees Hive and asked for advice on the best way to reinstall it while retaining scout data. Others suggested using maintenance mode to stop scouts and ensure no files are in use. Another user experienced some issues with their API key after reinstalling the program and opened a ticket to resolve it. The use of maintenance mode was confirmed as the safest method. ControlUp URLs mentioned include the Support Center and Control Panel.

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Using ControlUp Scripts to Power On Virtual Machines

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A question was asked about a specific script from the ControlUp Script Library that powers on a virtual machine. The user asked if the script could also run a custom script on the local VM, explaining that their base image requires a specific patch agent service to be enabled and started at power on and disabled at shutdown. Another member replied that the script only performs a poweron action through CUmonitor and uses the hypervisor connection already set up. No reference is included in this summary.

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Improving App Identification in ControlUp VDI with Expanded Streaming API

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A user was having difficulty identifying a CPU-heavy app in their VDI. They realized that the App Trends report was showing an average, which was being skewed by multiple instances of the same app with only one of them using significant CPU. To address this, ControlUp is expanding their VDI Streaming REST API to allow for pulling process data with filters. Users can contact their CSM/TSM or open a support ticket for assistance.

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Gathering logs through ControlUp Academy and PowerShell scripts

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A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.

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Troubleshooting Scheduled Triggers in ControlUp

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Multiple users discuss issues with scheduling triggers using various methods and provide tips for debugging triggers and creating debug logs. Additionally, they discuss the complexities of ControlUp's scheduling logic and suggest ways to improve it. They also share the link to a helpful ControlUp script for creating debug logs.

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Troubleshooting WMI Memory Leaks with ControlUp cuAgent

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A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.

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