A user shared a script created with the help of Copilot, intended to identify devices that have moved a certain distance based on location information stored in the Edge DX location_info index. The message includes a demo video, screenshots, and the script itself with comments. It is noted that the script was developed in python with Copilot's assistance. It is also mentioned that this is a script that can be used outside the product, using data from within the product. The script may need adjustments for different environments and variables. Some users expressed excitement and offered feedback on potentially improving the script. One user also mentioned their 50th birthday.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Service Trigger in ControlUp – Is it Possible?
A user asked about creating a service trigger and potential options such as "not equal to RUNNING" were suggested. Another user suggested checking for corresponding processes that start a service and monitoring that instead. However, it was mentioned that triggering off of a service that runs under svchost may not be possible. The user ultimately decided to submit a feature request for this capability.
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Read the entire article here...
Troubleshooting Error When Installing Edge DX on Base Image from ControlUp Community Members
A user asked for assistance with an error when installing Edge DX on a "Base image". Other users suggested checking if the web filter is doing SSL inspection and if the root certificate is trusted by the machine running the installer. A specific URL was mentioned for troubleshooting.
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Read the entire article here...
Automating Fixes in ControlUp with Triggers and Trigger Packs
A user asked for help in automating the process of fixing machines with "Agent Unreachable" status in Horizon. Some suggested solutions included recovering the machine or checking the agent service. Another suggested using a trigger from ControlUp's Horizon Trigger Packs, which the user was not aware of before and later downloaded to try out. ControlUp offered assistance with configuring the trigger, and reminded the user of their CSM support option for a more detailed walkthrough. The specific trigger mentioned was the "Agent State" trigger under the VMware tab.
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Read the entire article here...
How to Fix the Missing Option to Create New SecureDX Scripts in ControlUp
Users reported that the option to create a new SecureDX Script for custom issues is no longer available. It was suggested to check if the option is still enabled, which turned out to be the case. The issue was resolved by re-checking the setting.
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Read the entire article here...
Troubleshooting ControlUp Version 9.0.5 Bug with Triggered Scripts
A user reported a potential bug with ControlUp version 9.0.5 where a trigger that executes a custom script on boot was failing. The error message states that the environment block could not be retrieved, suggesting that the user may already be logged into the target machine. After some troubleshooting, it was discovered that the issue was caused by the service account being logged into the monitor. Once this was resolved, the script ran successfully. The user updated to the latest version (9.0.5.423) and the issue was resolved.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
How to Run Scripts in Administrator Mode on ControlUp.
A question was asked about how to run a script in Administrator mode on ControlUp. It was confirmed that the system is not always in Administrator mode, and a screenshot was provided as a potential solution for changing the execution context of the script. No further discussion on this topic was recorded.
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Read the entire article here...
Setting up an Alert for Oracle Java Usage in ControlUp Edge DX
A user needed help setting up an alert for when Oracle Java is used on their workstations. They noticed that Edge DX could only see the process name but not the company info, so someone suggested using a script to obtain more data and put it into a custom index for a second alert. The user expressed thanks for the suggestion and said they would give it a try.
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Read the entire article here...
Troubleshooting Network Share Availability with ControlUp Scouts
The members of ControlUp discuss the possibility of using a Scoutbees Shell Execution scout to check the availability of a network share. Some members recommend using a PowerShell script for this purpose, while others suggest doing a TCP port 445 test. After some troubleshooting, one member shares their successful method of using a PowerShell script with the Share permissions set to "everyone."
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Read the entire article here...