There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Managing Duplicate Windows Endpoints in ControlUp DEX Console
The team discussed a possible issue with duplicate Windows endpoints in the DEX console and how to handle them. A unique uid is created when the agent is deployed and can cause duplicate machines if the agent is reinstalled or the machine is reimaged. It was suggested to let the cleanup process take care of this, but there may be a way to register by name to avoid duplicate entries. More details can be found in this thread: https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1688761816455149
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Read the entire article here...
Upcoming Feature: Triggering Windows Events with “Information” Type on ControlUp
A user asked if it was possible to trigger windows events with "Information" type, and was informed that this is not currently supported. However, it will be available in a future release and a PowerShell script can be used as a temporary workaround. Another user thanked for the information and asked if there was a feature request submitted for this. The team at ControlUp responded that enhanced log monitoring, including triggers for Information-level events, will be integrated soon and they are looking for partners to help understand use cases. There was a question about adding trending for events and the response clarified this as having a trend analysis for events.
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Read the entire article here...
Understanding SecureDX Issues and Managing Security Control Scans
A user noticed that the SecureDX Issues page has been updated to include new apps, including Carbon Black. However, the page shows that Carbon Black is unavailable and the user is unsure how to edit the apps or why they are not being detected. Others chimed in to explain that security controls can be checked through scans or device inventory, and the unavailable status means there is no built-in remediation for the app. It was suggested to disable the unnecessary controls in the template to avoid confusion. The issue was resolved and the user was able to scan for just Carbon Black.
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Read the entire article here...
Event Log Triggers and Incidents in ControlUp
In a Slack discussion about event log triggers and incidents, a user asked if a new trigger could be created for a specific event log source and if it would still be logged as an incident if no follow-up action was attached. Another user suggested using the "Events" tab at the bottom for live events, while another recommended using Powershell to retrieve events captured through incidents. The "Top Windows Events" report in DEX was also suggested as a potential resource.
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Read the entire article here...
How to Group Devices in ControlUp for Running Scripts on Multiple Devices
A user inquired about grouping devices for running a script on 3000 impacted devices and EdgeDX's capabilities for creating a group or importing a device list file. A colleague confirmed that groups and tags can be created and shared a link to documentation on organizing devices. Another colleague suggested using scripts or the API for setting tags or device groups and shared a link to a useful script library. The user expressed gratitude for the information.
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Read the entire article here...
ControlUp v9 introduces built-in folder synchronization feature
After upgrading to v9 of ControlUp, a user had an issue with a sync using the universal euc sync script. ControlUp support helped them with a new feature of v9 - built-in folder synchronization, which can be found in EUC setup and should replace the previously used script. A link to the documentation for this feature was provided. The user disabled their old scheduled trigger for running the script.
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Read the entire article here...
Troubleshooting ControlUp Error Message
The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.
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Read the entire article here...
Adding Servers to ControlUp from a CSV File
A question was posed about adding servers to ControlUp from a CSV file. It was suggested to use Powershell, and a link to a support article on Active Directory Organizational Unit sync was provided.
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Read the entire article here...
Troubleshooting Monitor Service Installation on RTC Server
A user encountered an issue when attempting to install Monitor Service on their RTC server. Upon clicking "Remove", a "Redeploy" option appeared instead. The solution was to remove the service and re-add it using the powershell command located at https://support.controlup.com/v1/docs/90-powershell-cmdlets#import-cmdlets.
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Read the entire article here...