There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Improving User Experience on ControlUp Insights
A discussion about admin and service desk user experience for CU Insights took place, with some users mentioning issues with browser performance. Some recommended trying the new reports in Solve, while others suggested that Insights was moving towards a new service for better usability. The timestamp feature was also discussed, with some users asking for it to be made more visible for easier use. It was also mentioned that an API endpoint for start/stop/active/idle/disconnect/reconnect times is in the works for common questions. The timestamp feature can be found on the Insights platform by clicking on the Show/Hide icon. The timestamp can also be displayed by default by clicking on the same icon.
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Creating a Custom Report in ControlUp: Tips and Suggestions
A user asked if the Slack discussion was the best place to ask a question about creating a specific custom report, and received responses recommending using APIs or a PowerShell script. Another user mentioned the option to use filters and add more filters for columns not displayed in the report. However, the issue of fully patched machines not showing in the index was also noted. It was suggested to explore other options.
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Read the entire article here...
Editing Web Transactions Scouts with Power Automate and Honeycomb
A user asked about editing Web Transactions scouts through the Scoutbee API, but there is currently no support for this. The user was wondering if it would be possible to use Power Automate to adjust the assert test for dynamic dates. @member asked for more details about the use case and suggested a potential solution using a scheduled job. The user clarified that they need to adjust the assert test almost every day and discussed a possible flow using Power Automate to check with another API for the correct assert text. @member explained that this can be done through connecting to Honeycomb and the scout would give an error if the text is missing.
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Discussing Data Retrieval from Custom Data Indexes at ControlUp
The conversation on Slack revolved around pulling data from custom data indexes via API. It was revealed that while there are 7 indexes with varying numbers of items, only 10,000 rows can be queried from each one. This is because EdgeDX expects filtering and aggregation to be done on the tenant side rather than the client side. The logic behind data retention was also brought up, with the max amount of data being 30 days. The discussion ended with the advice to query the collapsed index for more recent data. The full conversation can be found at https://controlup.slack.com/archives/CAZ3VBF6B/p1617709089046900.
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Troubleshooting EUC Sync Script Issues
A user submitted a problem with the EUC Sync script, where the secondary site was showing as "disconnected" in the logs but appeared to be connected in the console. After further troubleshooting, it was discovered that the issue was related to shared accounts not being replicated properly. This was resolved and the EUC Sync script worked properly.
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Generating Daily Unregistered Citrix VM Report from ControlUp
A user asked if it's possible to generate a daily report of unregistered Citrix VMs from ControlUp. Another user responded that it can easily be exported using the PowerShell module and further detail was provided. Automation is also possible through a scheduled trigger or SBA. A script in the library was mentioned but the first user was recommended to use the new script. Steps for running the script and setting up automation were detailed.
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ControlUp Logs and Syslog Functionality for Edge DX Users.
A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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Modifying Fields in ControlUp at the Database Level
A user asked about modifying fields in ControlUp at the database level, specifically mentioning the "Description" field. Another user suggested using the Tags column, which is available through a post-VM boot script. The possibility of using a logon script based on user details and connection was also mentioned. The URL for adding the Tags column is provided: https://support.controlup.com/docs/add-tags-column-to-information-grid
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Exporting HDD Disk or Drive Size for EUC Inventory List
A user asked about the availability of hard drive disk or drive size values for creating an EUC inventory list for the boss. The values are not available directly from the webinterface, but they can be exported using the powershell cmdlets from https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#logicaldisks, or the Logical Disks view in the RTC.
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Read the entire article here...