A user asked about recommended timeout when running a script - ControlUp suggested that for simple scripts, 60-120 seconds should suffice, but for more complex scripts, longer timeouts can be set. Depending on the complexity of the Script, averages can be gathered to configure the timeout. The Support page for Script Configuration Options is https://support.controlup.com/docs/scripting-guide#script-configuration-options.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Obtaining a CDF Trace with ControlUp Automation
A user asked if there is a built-in script to obtain a CDF trace remotely; another user suggested using the Processes/Run As command to achieve this. A script for this task was created but not added to the Community Library; it can be found at this link: https://github.com/Trentent/WorkInProgress/raw/master/CA%20-%20Citrix%20Database%20Down%20-%20Start%20CDF%20Trace.zip More information on ControlUp Automation can be found at this link: https://www.controlup.com/resources/blog/entry/controlup-automation-faster-than-a-human-augmented-troubleshooting/
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Read the entire article here...
Solving Internal Network Connectivity Issues from ControlUp
A user reported an issue when trying to run a network connectivity check script from ControlUp - a password was being requested but the documentation was not indicating anything about this. However, the user realized they had a typo. It was then suggested to do a "test-netconnection mon1 -port 40706" which revealed the problem was internal and related to cluster communication. Support was contacted to get to the bottom of the issue. The Academy can be found at https://support.controlup.com/v1/docs/how-to-check-network-connectivity-to-controlup-cloud-services.
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Read the entire article here...
Automating Mass ControlUp Agent Updates
A user asked about mass updating ControlUp agents, which can be difficult to do in the Console with too many connections. Suggested options included using SCCM and/or GPO deployment for non-persistent agents, and MSI installer for persistent machines. There are scripts available to clean any old agents and deploy the new agent, and registry flags can be added on the endpoint to facilitate an override when updating/uninstalling from Console. ControlUp is planning to add an "Agent Manager" in 9.0.
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Read the entire article here...
Troubleshooting ControlUp Trigger Alerts for Computer Downs
A user asked about creating a trigger for when a machine goes down, and was having trouble getting the alert emails. Suggestions included verifying the machine was up when creating the trigger, killing the agent process, using a script to run checks for down machines, and rebooting the monitor server. It was also suggested to check the incident tab for the event trigger, use a custom trigger with an action to send an email, check the in-ram DB, and get the logs to support for review.
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Read the entire article here...
Reducing Login Times with ControlUp
A discussion was had on reducing login times using Citrix Profile Management, group policies and folder redirection. AppX Load Packages and App/Desktop Icon clicked until ICA File Downloaded are taking up significant time. Server OS machines have faster AppX package loads than Client OS machines, indicating the possibility of using Server VDI. More information can be found in the ControlUp blog post at https://www.controlup.com/resources/blog/entry/logon-duration-research-appx-packages/.
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Read the entire article here...
Can ControlUp Console Show Applications from App Groups?
Users asked if the ControlUp console can show applications from app groups - this is currently not supported, but applications can be seen holistically. A new User Voice idea has been added to measure customer interest in this concept, and users can add their vote at http://controlup.uservoice.com/forums/944536/suggestions/47275550.
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Read the entire article here...
Creating a Trigger to Compare Two PVS Stores in ControlUp
A user asked for help creating a trigger which compares two PVS stores and sends an email if not identical. @member suggested ChatGPT, which can add an error to the event log if the contents are not the same, and a second trigger can be set up for the error. A PowerShell script was provided which writes an error message to the event log if changes are present in the folders, with the needed event log name, source, and EventId customizable.
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Read the entire article here...
Upgrading Devices to Windows 10 Version 22H2
A user asked about upgrading devices running Windows 10 version 1909 to 22H2 with a script, and it was suggested that they use a patching manager like WSUS or SCCM. ChatGPT also provided a link to a resource for more information at https://chat.openai.com/share/c88a87a6-dccd-4008-9d32-8f6ea84b3019.
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Read the entire article here...
Creating Two of the Same Script Actions in a MSP Environment using ControlUp
A user asked for help in creating two of the same script actions for different clients in a MSP environment. Suggestions included manually copying settings/script content and editing the XML file, changing the SBAId and/or SBARootID. It was confirmed that any GUID would work by changing the RootSBAId in the XML.
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Read the entire article here...