A user had an issue with an advanced trigger not firing correctly and asked for advice. Other triggers were working, but this one was not. Other users suggested troubleshooting steps such as checking logs and querying the server. The issue was resolved with guidance from the ControlUp team.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Missing CVAD Metrics in Solve for EUC Environments
A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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Read the entire article here...
Automation Help for DX Mac Agent Deployment in Intune
A user is seeking help with automating the deployment of DX Mac Agent in Intune. Another user offers a script from a customer, with the tenant and device registration code needing to be specified on lines 10 and 11. Additional instructions for scripted deployment of the Mac Agent Manager are provided, with a note that this should only be used for fresh installs.
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Read the entire article here...
Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Read the entire article here...
Enabling Idle to Disconnect Feature in ControlUp
A user asked about the idle to disconnect feature in ControlUp and how to enable it on a specific set of servers. Another user shared that these triggers can be found under the triggers tab and can be enabled by downloading the required scripts. A blog article was also shared about ControlUp's automation and resource optimization features. One user mentioned that it should work in Horizon without any issues.
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Read the entire article here...
How to Identify Users with the New Outlook Feature in ControlUp
A question was asked regarding identifying if a user has enabled the new Outlook feature. Suggestions were made to check for specific policies or user registries in the ControlUp console, and to look for Helpdesk calls requesting its removal. The new integration of Outlook with Teams and Edge was also mentioned as a positive. Resource: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook
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Read the entire article here...
Support Requested for Remote Wipe Feature on Edge DX via UserVoice Post
The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.
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Read the entire article here...
Workaround for Issue with Dashboards for Citrix Delivery Groups
A user asked for a workaround for an issue with dashboards for Citrix delivery groups in ControlUp - when tags are used for the delivery groups, it interferes with the ability to track user experience and other metrics. It is confirmed that the tags are on the Citrix side, and there is speculation that this could be a bug related to changes in the Citrix API/SDK. The issue specifically affects the ability to track Failed Connections per hour.
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Read the entire article here...
Forwarding Audit Logs for ControlUp EdgeDX to Centralized Logging Service
A user asked if audit logs for ControlUp EdgeDX can be forwarded to a centralized logging service. Currently, the only way to access them is through the api. Unfortunately, there is no other option at the moment.
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Read the entire article here...
Including Template Variables in ControlUp ServiceNow Events
Users discussed how to include template variables such as $(Object), $(FQDN), $(ResourceType), and $(ObjectName) when creating ServiceNow events using the $CUTriggerObject. A suggestion was made to use the RESTful API or an intermediate method like a webhook or event follow-up action. @member confirmed that template variables cannot be used within the script itself, but only in follow-up actions.
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Read the entire article here...