A user encountered issues with alerts for Microsoft Windows, macOS, and Linux devices. It was suggested that they use a filter called 'Platform' in the Device Platform selector field and add a condition for os_name to the alert. As a side note, the value 2 corresponds to Mac and 3 corresponds to Linux.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Where are the Log File Located in ControlUp
To find the log files for one or more errors, users can install Script Based Actions (SBA) and run it against the cumonitor.exe process in the console, or deploy the monitor with the revised cumonitor.exe.log4net file. For more details, see https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/ and https://support.controlup.com/docs/how-to-create-monitor-logs-with-log4net. For further assistance, users can contact ControlUp support.
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Read the entire article here...
Assistance Finding CotnrolUp Edge DX Weak Wi-Fi Signal Notification Script
The user asked for assistance finding a script for an Edge DX weak wifi signal notification for end users, and was provided with a script to use and settings to change. It was suggested that adding the device name to the alert could help, as well as to make sure the retrigger delay was not set too low. The user was also advised to include >=1 in the script to ensure notifications were only sent for devices using a wifi connection.
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Read the entire article here...
Targeting Scripts to Specific Devices with ControlUp
It is possible to have a script with a system or user trigger run on certain device groups or tagged devices by checking the tags/groups within the script itself. The 'COMPUTERNAME' environment variable can be used to target devices, and the 'SIPDEVICEGROUP' environment variable can filter by Edge DX device group. A device_group text file stored locally can also be used, although the script will still run on all devices before stopping after the check is made. More details can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.
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Read the entire article here...
How to Create Custom Dashboards in ControlUp Edge DX?
Users asked about creating custom dashboards in Edge. Currently it only supports custom reporting inside the interface, but using a 3rd party tool is an option. Video demonstration of using the Edge API and import of data exports (csv) into a 3rd party tool were shared by @member. Professional services from ControlUp may help with building custom dashboards, although it is unlikely to be available before 2024.
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Read the entire article here...
No data for a device/user on UC&C Dashboard for Teams
The user had a question about not being able to view data for a device/user on the UC&C Dashboards for Teams. The dashboard takes data from 2 sources - the Teams API and an agent for real-time insights. Microsoft Graph API is the data for the Teams management dashboards and agent data is linked by participant/session ID. If the data is missing, delayed, or timestamped incorrectly, it's a Microsoft issue. Screenshots were provided for clarification.
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Troubleshooting DB Configuration with ControlUp
A user was having trouble with their DB configuration as it was hosted in a cluster. The error message indicated that this was due to the database being involved in a database mirroring session or an availability group, and that they were using version 8.6.0.192. The suggested solution was to set the DB to Full Recovery, and to disable the DAG for that DB during install and then re-enable it afterwards.
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Read the entire article here...
Script to Schedule a Server Reboot via Right-Click in ControlUp
A user asked for a way to right click and schedule a server reboot for when their cache drive alerts are full; ControlUp has a script for this, which can be found at https://www.controlup.com/script-library-posts/schedule-reboot/ as well as other scripts on https://www.controlup.com/scripts/. The user acknowledged that the script could have been easily found by searching and thanked the other user.
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Read the entire article here...
Creating Scripts to Start or Stop Windows Services
A user asked about creating scripts to start or stop Windows Services. It wasn't working in SolVe and the user wanted to see if any examples can be shared. It was suggested to add an event log and see why it's failing in the ControlUp Monitor. A reference link (https://www.controlup.com/script-library-posts/start-stopped-services/) was provided.
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Read the entire article here...
Can Controlup call an executable or script on Mac?
A user asked if they can use Controlup to call and run an executable or script on a Mac. The product manager said they will open a support ticket and share their ideas with the Product Manager for Edge DX. The team suggested a workaround of using Bash as the script language but starting Script with #!/usr/bin/env swift.
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Read the entire article here...