An error of "Client connection failures" was encountered in Citrix Director. ControlUp was asked if it could be used to identify these errors and initiate a script-based action, to which a user suggested using the folder metric "User Connection Failures Per Hour" as a trigger.
Read the entire article here...
Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Finding the URL for an MS Edge Process
A user asked for tips on pulling the URL an MS Edge process is accessing, which they found out is only available on the session level as the Microsoft API call only shows the active tab. The URL can be found in the active URL column as "Browser URL". It is only available when the browser is in the foreground.
Read the entire article here...
Read the entire article here...
Troubleshooting Analyze BSOD Minidumps ControlUp Script Issues
A user was running the Analyze BSOD minidumps script as System instead of SIP service start, and it was successful the first time and then stopped working. It was recommended to delete some data in HKLM and to empty the data index unless it was changed. The user also wanted the script to write to an index and device events, and was informed that these were not mutually exclusive.
Read the entire article here...
Read the entire article here...
Implementing the Analyze BSOD Minidumps Script with ControlUp – Highly Recommended
Edge DX users are encouraged to bring in the "Analyze BSOD Minidumps" script from ControlUp, with technical support available from @member. The script can be found at https://www.linkedin.com/posts/yoavital_we-have-an-awesome-new-script-for-controlup-a[…]400747167744-ABLX?utm_source=share&utm_medium=member_desktop.
Read the entire article here...
Read the entire article here...
Gathering Custom Reports with ControlUp Insights
This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.
Read the entire article here...
Read the entire article here...
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
Read the entire article here...
Read the entire article here...
Adding Entra ID Joined Machines to Control Up
It is possible to add Entra ID Joined machines to Control Up with a DNS record or via the Cloud Connection Sync Script, which adds all machines in an Azure subscription. The Universal Sync Script can also be used to synchronize EUC environments. Instructions for both can be found at https://support.controlup.com/.
Read the entire article here...
Read the entire article here...
Setting an Alert for MS Teams Crashes
A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.
Read the entire article here...
Read the entire article here...
Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
Read the entire article here...
Read the entire article here...
Troubleshooting Script Execution Issues on Windows Server 2022 with ControlUp
Users experienced scripts not executing on Windows Server 2022 but works on earlier servers. Possible problems were discussed, such as GPO settings, the account the script is running under, and if a signature was needed. It was suggested that a signed script may need to be imported, and if the issue persists to reach out to ControlUp support at support@controlup.com.
Read the entire article here...
Read the entire article here...