Users asked about creating custom dashboards in Edge. Currently it only supports custom reporting inside the interface, but using a 3rd party tool is an option. Video demonstration of using the Edge API and import of data exports (csv) into a 3rd party tool were shared by @member. Professional services from ControlUp may help with building custom dashboards, although it is unlikely to be available before 2024.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
No data for a device/user on UC&C Dashboard for Teams
The user had a question about not being able to view data for a device/user on the UC&C Dashboards for Teams. The dashboard takes data from 2 sources - the Teams API and an agent for real-time insights. Microsoft Graph API is the data for the Teams management dashboards and agent data is linked by participant/session ID. If the data is missing, delayed, or timestamped incorrectly, it's a Microsoft issue. Screenshots were provided for clarification.
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Troubleshooting DB Configuration with ControlUp
A user was having trouble with their DB configuration as it was hosted in a cluster. The error message indicated that this was due to the database being involved in a database mirroring session or an availability group, and that they were using version 8.6.0.192. The suggested solution was to set the DB to Full Recovery, and to disable the DAG for that DB during install and then re-enable it afterwards.
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Script to Schedule a Server Reboot via Right-Click in ControlUp
A user asked for a way to right click and schedule a server reboot for when their cache drive alerts are full; ControlUp has a script for this, which can be found at https://www.controlup.com/script-library-posts/schedule-reboot/ as well as other scripts on https://www.controlup.com/scripts/. The user acknowledged that the script could have been easily found by searching and thanked the other user.
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Read the entire article here...
Creating Scripts to Start or Stop Windows Services
A user asked about creating scripts to start or stop Windows Services. It wasn't working in SolVe and the user wanted to see if any examples can be shared. It was suggested to add an event log and see why it's failing in the ControlUp Monitor. A reference link (https://www.controlup.com/script-library-posts/start-stopped-services/) was provided.
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Can Controlup call an executable or script on Mac?
A user asked if they can use Controlup to call and run an executable or script on a Mac. The product manager said they will open a support ticket and share their ideas with the Product Manager for Edge DX. The team suggested a workaround of using Bash as the script language but starting Script with #!/usr/bin/env swift.
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Automating the Disabling of Maintenance Mode on Virtual Desktops
A user asked whether it was possible to automate the process of disabling maintenance mode on virtual desktops. Suggestions include marking the systems by using the eventlog, using registry keys for non-persistent systems, and using a local database. Citrix's Load Index was mentioned as a simpler solution, and it was clarified that it uses CPU, RAM, and maximum user numbers to calculate the effective load. ControlUp Automation and Citrix Virtual Apps and Desktops Policy Settings were both suggested as useful solutions.
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How to send to email using a scheduled ControlUp Trigger?
Via scheduled triggers, users were unable to send an email using ControlUp's backend. ControlUp does not generate incidents from this trigger by design, as it is likely to run on a large scale. An alternative option was suggested to use a Windows event and the email follow up action is already removed as an option. The Academy can be found at https://cuacademy.controlup.com/
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Looking for Script to check a device’s Event viewer for why a device will blue screen or BSOD
A user asked if anyone had a script to check the device Event Viewer for why a device will blue screen or BSOD. Wouter replied that although complicated, tools for BSOD Analysis may be found through a simple online search. Dennis mentioned that Windows Error Reporting (WER) may be used as a source of data, also providing a screenshot of a proof of concept script as an example. Eugene asked for clarification on whether or not a workflow can be created for alerts on BSODs.
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Using Automation to Assign Dynamic Groups in ControlUp
It is currently only possible to automatically assign Dynamic Groups during installation of the Windows Agent, but there may be a similar possibility for Linux using the upcoming IGEL OS12 agent. Alternatively, API calls and scripts can be used to assign dynamic groups. UserVoice item https://controlup.uservoice.com/redirect/suggestions/46944511 has been created for this.
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Read the entire article here...