In the post-COVID digital era, prioritizing the Digital Employee Experience (DEX) is essential. A robust DEX boosts remote collaboration, engagement, and innovation. As technology evolves, a seamless digital experience is key to business success.
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Security Related Training & Support Archives
Security training and support-related archives from inside the ControlUp Community on Slack.
Where are ControlUp User Console Credentials Stored?
In a Slack discussion, the user asked if the username/password for a ControlUp Enterprise User Console on a custom hive is stored in the cloud. @member mentioned that the credentials are stored locally, saved encrypted in the custom hive local db file. For the Cloud hive, these credentials are stored encrypted in the AWS Key Management Service.
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Read the entire article here...
Sivan’s “Did You Know”: Security Policy Planning Template Featured in ‘Did You Know’
This week's "Did You Know" featured the Security Policy - an article with a Security Policy Planning Template. The template can be used to create a policy that works best for users. The article can be found in the Security Policy for Users and Permissions - Best Practices.
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Read the entire article here...
Connecting to a SOP Server with Error Message Resolved in ControlUp
A user was trying to connect to a SOP server but was receiving an error message. Permissions were enabled for ControlUp admins, but the user was not able to resolve the problem. Solutions proposed included recreating the JWT and deploying a new appliance, and the latter worked. A detailed explanation on generating a new JWT could be found in the Support documentation.
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Read the entire article here...
Resolving Monitor Deployment Issues with Crowdstrike AV
When setting up a new installation, the monitor deployment hung when the customer was using Crowdstrike AV - however, there are no firewalls in between. It was suggested that Crowdstrike was blocking the monitor from starting and asked if there are any exclusions that need to be taken, to which the ControlUp URL for AV exclusions was provided. The URL for AV exclusions is https://support.controlup.com/docs/av-exclusions-for-ControlUp.
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Read the entire article here...
Running Scripts with Administrative Privileges Through an SBA
A user asked about running a script with administrative privileges through an SBA. It was confirmed that the SBA runs in the system context on the remote machine, so administrative rights should already exist. A workaround of utilizing scheduled tasks was suggested, however the user mentioned that this was too complicated to get through their security team, and proposed the option to use shared credentials. It was mentioned that shared credentials can be used while copying files and to utilize a service account with admin rights when performing software installations.
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Read the entire article here...
Viewing Remote Users Through UAGs with ControlUp Real Time DX/Solve
The user was unable to use ControlUp Real Time DX/Solve to view remote users connecting through UAGs. After resolving an issue to get the Universal EUC Sync Script working, this user is now looking for a way to view historical data of specific UAGs connections. Currently, the data is only available in real-time and historical data can be made by using the Export-CUQuery in PowerShell, exporting the relevant fields and sending it to PowerBI, Splunk, or Tableau to build a report. Link to documentation: https://support.controlup.com/docs/add-horizon-integration and https://support.controlup.com/docs/export-cuquery.
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Executing Script Actions from Solve Context Menu
The user asked about executing Script Actions from the Solve context menu - depending on the security policy and configuration, some scripts may not be available. It was suggested to check the ones that do show up and apply that to the ones that don't. Documentation for Solve Actions can be found at https://support.controlup.com/docs/solve-actions.
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Troubleshooting Connection Issues with Hive in ControlUp
The user had installed Hive on a device, but the status showed "Not Connected". After re-doing the configuration and checking the firewall, the Network team confirmed that the firewall was open and the URLs were reachable. The link for the required outbound connections is: https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1.
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Read the entire article here...
Latest ControlUp Blogs on Microsoft CloudPC, Intune, and Windows 365, Don’t Miss!
ControlUp is known for having a great technical blog with articles written by very intelligent industry experts with decades of experience. Keep your eye on it; you can truly walk away with good information and be much more knowledgeable on what's trending and essential in IT today.
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Read the entire article here...