Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
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Security Related Training & Support Archives
Security training and support-related archives from inside the ControlUp Community on Slack.
Why is ControlUp ignoring an impending Netscaler SSL certificate expiration linked to an lbvserver?
A user asked why their expiry alert was not alerting for a NetScaler SSL cert. The solution was that the expiry monitor was not enabled. A recommendation was made to look at ControlUp Trigger Packs, which can be found at https://support.controlup.com/docs/trigger-packs?highlight=trigger.
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Can the ControlUp Solve web console connect to a machine with a pre-installed agent, or is the legacy console necessary?
A user asked if the Solve web console will allow users to add new machines with an already-installed ControlUp agent, which would replace the current "Add Computers" configuration step. It was mentioned that a new version of ControlUp will have changes to the agent deployment process that will make this step less relevant. As an alternative, the support page https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script provides a PowerShell script to sync Virtual Machines, though this is subject to customers' security concerns.
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Seeking Resource for Appneta vs. Edge DX Comparison: Help Needed for Evaluating in My Environment?
When looking to compare network monitoring and performance management solutions AppNeta and ControlUp Edge DX, there are some key differences to consider. AppNeta focuses on network performance monitoring, while ControlUp Edge DX monitors endpoint devices. Additionally, AppNeta uses active probing technology while ControlUp Edge DX uses agent-based technology. ControlUp Edge DX provides additional features for endpoint management including patch management, remote access, and security. Also, the ControlUp team can provide assistance with the initial implementation and configuration for a trial period.
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Can I Use a Wildcard for the Citrix Virtual Channel Allow List in ControlUp Agent?
The user asked if wildcard can be used for Citrix Virtual Channel Allow List. It was confirmed that wildcards are supported from VDA 2206, and they can be read about in the Citrix documentation article and ControlUp support article. The hashtag (#) is not a wildcard character and the version number has to be entered.
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How to Sign ControlUp Scripts
A user asked how to best sign ControlUp scripts - either through buying a code-signing certificate or using KB guidance. It was suggested that scripts be imported into the SBA using the import button, as they can be too big for copy/paste, and a GitHub link was shared for a script which could be used to sign PowerShell scripts using a code-signing certificate.
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Accessing Service Desk with ControlUp Solve
A user asked about accessing the service desk with unique accounts - you can add them to Solve, though the security policy for the legacy console still applies. There is a feature to add ControlUp users from Solve, which can be found in the documentation at https://support.controlup.com/docs/add-controlup-users-from-solve.
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Is it Possible to Have a ControlUp Monitor Server in a DMZ?
A user asked if it is possible to have a ControlUp monitor server in a DMZ while managing Citrix desktops not in the DMZ. Connectivity over port 40705 to the agent is possible, but DNS resolution and AD connections must also be in place for it to work.
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Any extra Firewall rules required to allow use of session actions from ControlUp Solve?
When trying to use the actions from Solve, a user asked if anything needs to be enabled or if there are extra firewall rules required. The user confirmed that all other pages in Solve worked well, but the actions were failing. According to the ControlUp support page https://support.controlup.com/docs/solve-actions, the monitors need to be able to connect to solve.controlup.com over 443.
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How to Configure the Firewall for ControlUp Remote DX and IGEL Devices
A user asked if port 40705 needed to be opened between monitors and IGEL devices for Remote DX. It was suggested that no firewall rules were necessary, and the user was given the steps to deploy the Remote DX plugin and configure the virtual channel in order to view Remote DX metrics. It was also suggested for the user to test on a laptop/PC. The user then asked for the cuepux_srv_dll which was not immediately found.
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Read the entire article here...