A user had questions about the changes in product management - events are now in the web and no longer in RTC, but the alert rules are currently only available for the Desktops product. The user also asked if the action library will be fully functional in the web at some point. ControlUp explained that support for VDI is coming and told the user that the Action library (Script-based Actions) is already available in the web UI, with the goal to eventually move all functionality to the platform.
Read the entire article here...
System Stress Related Training & Support Archives
System Stress training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Memory Utilization in ControlUp Web GUI
A discussion on memory utilization in the machines in a container within the ControlUp web GUI. One user suggests sending the issue to the manager to showcase the value of memory hardware. Another user mentions that all individual machines appear to be "green" but there is a discrepancy between the fat client and web GUI. The issue is resolved after restarting the monitor servers.
Read the entire article here...
Read the entire article here...
Troubleshooting a Conversion from ControlUp Trigger Template to JSON and Webhook
A webhook payload in JSON format was causing issues when trying to convert a ControlUp Advanced Trigger template. The user received suggestions on how to properly format the JSON, including using the correct variables and escaping newline characters. The issue was also discussed in a previous Slack thread.
Read the entire article here...
Read the entire article here...
Troubleshooting Stress Severity Levels in ControlUp
A discussion in Slack focused on identifying the cause and how to troubleshoot a stress severity level of "error" in ControlUp. It was mentioned that these severity levels are still being added to the platform and may not currently exist, but can be addressed with a simple command on the affected system. A user also highlighted the potential issue of corrupted performance counters in Windows.
Read the entire article here...
Read the entire article here...
Troubleshooting Trigger for D:\ Drive Alert
A user asked for help with a trigger - they were trying to set an alert for when their D:\ drive goes below 500 GB, but the specified trigger was not working. Another user provided a solution and promised to post screenshots. The solution involved changing the File System Path to D:\*
Read the entire article here...
Read the entire article here...
Installing Real-Time Agent on Monitor Server for Stress Level Calculation
A user asked if it was possible and recommended to install the real-time agent on a monitor server to run a stress level calculation script. Another user confirmed that this is possible and recommended. However, when attempting to run the "ControlUp Stress Calculator v2 Metrics Explorer (Draft)" script, an error occurred stating that a required module was not found. The solution was to open a support ticket. The article that discusses this feature can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2
Read the entire article here...
Read the entire article here...
How to Monitor Disk Space in ControlUp and SQL
It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
Read the entire article here...
Read the entire article here...
Troubleshooting Process Memory Usage in ControlUp: Tips and Tricks
A user was having trouble with processes showing as "red" in the console for Memory Working Set, specifically for Outlook.exe. They asked if there was a way to change the 500MB barrier, as this was confusing for 1st line support. Another user suggested looking at the details view in task manager instead of the process view, and also mentioned that stress settings can be adjusted globally for all processes. The user provided a link to a knowledge base article about tuning stress. The original user then shared a screenshot and asked if ControlUp is showing better numbers than the OS. The discussion ended with a humorous remark about not being a memory expert.
Read the entire article here...
Read the entire article here...
The Importance of Folder Structure for ControlUp Reporting Data
The ControlUp team discusses a recent folder structure change that has resulted in reporting data being split between the old and new directory. It is not possible to move the older data to the new location and there is no way to hide it from other users. The historic data will eventually drop off after a year and will only show under the year selection. Some users have found that the folder structure greatly affects their stress levels, alerts, automation, and reports. It is advised to make changes to the folder structure only for significant reasons as it can still be adjusted for minor projects without impacting the main structure of the historical data.
Read the entire article here...
Read the entire article here...
Troubleshooting Triggers in ControlUp v9 Beta
A user shared their experience with an issue in the ControlUp v9 Beta 9.0.1470, where triggers for a specific event log were not firing. After upgrading to the latest version, 9.0.1546, and restarting the monitor service, the triggers started working. The user also shared a helpful tip for viewing triggers by clicking on Incidents in the RT console and toggling on the trigger column. They hoped this would help others with the same issue.
Read the entire article here...
Read the entire article here...