A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Unified Communications Related Training & Support Archives
Unified Communications training and support-related archives from inside the ControlUp Community on Slack.
Setting an Alert for MS Teams Crashes
A user asked about setting an alert for MS Teams crashes. They tried various settings and changed the operators to “contains.” Another user suggested that the number of hits and platform should be set to 600, 1, 3600 and “all platforms” respectively. After that, the user was able to set the alert. However, the user suggested analyzing data first to avoid false positives. Lastly, the user asked if it was possible to exclude certain errors from the alert description. To solve the issue, they want to run a clear Teams cache script in the event of a real crash.
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Read the entire article here...
Investigating Performance Issues with Teams on W2019 PVS Machines
The head of IT reported extreme slowness of Teams in his W2019 PVS shared machines since the beginning of the week. Insights showed high latency and low protocol bandwidth in the historical data but no CPU or memory peeks were seen. It was suggested to look at real-time performance views on his machine, and consider upgrading to the latest ControlUp version 8.8 to check all FSLogix metrics.
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Read the entire article here...
Monitoring URLs for Citrix Cloud Availability with ControlUp
A user was looking for URLs to monitor the availability of Citrix cloud, besides those used by the Cloud Connector Connectivity Check utility (https://support.citrix.com/article/CTX260337/cloud-connector-connectivity-check-utility). They had not seen such URLs before, but thought they might exist.
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Read the entire article here...
Sending MSFT Teams Messages with ControlUp Realtime DX’s Rest Action
A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).
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Read the entire article here...
Resolving High Alerts Issue with Hotfix
Alerts were returning multiple entries and were causing scripts to be run multiple times, resulting in timeouts. Eugene proposed to investigate and a hotfix was applied, solving the issue.
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Read the entire article here...
Implementing Multi-Tenancy for Managed Service Providers in ControlUp
A user asked who had successfully implemented multi-tenancy as a managed service provider in order to replace LogicMonitor. It was suggested to open bidirectional port 40706 between each tenant and the user's data center, and to set up certificate-based authentication. The user was advised to use 'MSP mode' and use the cert to see the parent organisation. Links to documentation were provided.
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Read the entire article here...
Sivan’s “Did You Know”: The ControlUp Audit Log
This week is about the Audit Log, which can be enabled to go to a SysLog Server or Centralized Auditing. For more information, take a look at the ControlUp support articles at https://support.controlup.com/docs/audit-log and https://support.controlup.com/docs/centralized-audit-log.
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Read the entire article here...
Restricting Access to Organization Creation in ControlUp DEX Instance
A user asked about preventing unauthorized creation of organizations in their DEX instance. They suggested a configuration option to only let full admins create new orgs. It was noted that creating a new organization requires a license and currently there is no way to block it. The user's request was added to the backlog to block organization creation to admins only.
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Read the entire article here...
Sivan’s “Did You Know”: ControlUp Offers UC&C Integration and More
This week's feature is found in Physical End Points & Apps and requires a specific license. ControlUp also offers UC&C Integration to monitor Teams and Zoom calls. For more information, the article https://support.controlup.com/docs/ucc-getting-started can be used to get started.
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Read the entire article here...