Users discuss if it is okay to install the 'ControlUp Edge DX - SIP Agent' on the monitor servers to see the same type of data as endpoints. It is recommended to have the cu4vdi agent installed on the monitor servers for a fuller picture of the environment. Also, it is possible to upgrade existing clients to a newer version using the PowerShell module. The two different agents, sipagent and cuagent, are discussed and it is noted that detailed metrics can be found in the VDI tab. A call can be set up to answer any further questions.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
ControlUp’s Options for VDI Utilization Reports and Dashboards
A customer has requested a high-level overview of VDI utilization over a specific period, categorized by VDI class and possibly department. ControlUp's console and VDI REST API can be used to generate customized reports and dashboards, while new updates are being made to include VDI data in existing dashboards. Further discussion includes suggestions for using the API to create custom reports and importing data into other tools. Some existing reports, such as the Session Count report and session activity report, can also provide relevant data.
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Excluding EXE from ControlUp Reports and Dashboards
A user asked if there is a way to prevent a specific EXE from being reported when crashing, hanging, or freezing. Another user mentioned the possibility of an allow/block list for this, but it may only be available for VDI and not desktops. More information may be available on Monday.
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How to Install ControlUp for VDI in a Non-Persistent Image
A user asked about installing ControlUp for VDI in a non-persistent image. Another user suggested using a built-in synchronization feature and confirmed that the agent will not register in golden image mode as long as the machine name matches the image. The sync with Citrix will also prevent stale machines from cluttering up the interface.
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Read the entire article here...
Troubleshooting ControlUp Upgrade Process
An employee is troubleshooting the upgrade process for ControlUp. They are updating from version 9.0.5.423 to 9.1.5.445 and have encountered an rpc error when trying to add a monitor to a specific region. The issue is due to the console using the Windows identity of the person running the console, so the user may need to run the console as a user with permission or deploy the monitor through PowerShell. The recommended upgrade order is console, monitor, data collector agents, and all other agents. The ControlUp website has a guide for upgrading and the employee has a further question about downloading the Real-Time DX Console.
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Read the entire article here...
Enabling Features and Updates at ControlUp
Member asked about enabling a certain feature and was told it's live for devices but other products will be added. It applies to all products as long as the user is on 9.1.5 or above for VDI. However, the Alerts section is currently in beta and will be released to design partners next week. Interested users can contact their CSM for potential early access.
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Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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How to Check if a Horizon Session is Using TCP or UDP in ControlUp for VDI
A user asked if it was possible to see in CU4VDI if the Horizon session protocol was based on UDP or TCP. Another user confirmed that this information is not available in Horizon's protocol/session metrics or in ControlUp, but can be found using netstat, Wireshark, or log files on either the client or agent. They also mentioned that the tool "Horizon Performance Tracker" can show this information, but the user did not have access to a Horizon environment to check.
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How to Run System-Based and User-Based Scripts in ControlUp
A discussion about running a script in the user context of the currently logged on user, but triggered by a system event. Suggestions were made to use system-based and user-based scripts, with an example of setting and clearing tags using registry values. The issue of user/administrative permissions was discussed.
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How to Install ControlUp Agent on VDI Instant Clones?
A team member asked for documentation on installing a ControlUp agent on a VDI instant clone Gold Image. Another member suggested using the msi method with the MASTER_IMAGE variable for automated deployment. The MSI download can be found at https://www.controlup.com/download-center/.
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Read the entire article here...