A user asked for recommendations to diagnose high Peak User Input Delays. Another user suggested zooming in on the time of the delay and checking memory usage. They also shared how to find information on what application is slow to respond to user input. The discussion then focused on how to identify the cause of a slow application, often due to resource constraints. The team provided examples, such as MMCexe processing event logs, and suggested that more resources may not always solve the issue.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Tracking Downtime and Uptime for VDIs in ControlUp
A user asked for ways to track downtime and uptime percentage of their VDI's for an SLA with a customer. A team member suggested using Scoutbees or the session count historical dashboard. Another option is to use the ControlUp powershell module to build a database for tracking availability. A UserVoice request can also be made for this feature. URL: https://support.controlup.com/v1/docs/monitor-cluster-powershell-api-cmdlets
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Read the entire article here...
Implementing SSO Groups in ControlUp
A user asked about implementing SSO groups from the dex platform into ControlUp. Documentation on using SSO groups for user roles was shared, along with a suggestion to check assertion data. It was confirmed that the VDI is enforcing the security policy set in the RTDX Console.
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Read the entire article here...
“Missing “Show Session Processes” in ControlUp Historical View for Streaming Users”
A user asked about the "Show Session Processes" feature in the historical view on ControlUp. Another user suggested that it may not be available on the streaming version. The user provided the URL for the historical page and it was confirmed that streaming was being used. The meaning of streaming was explained as a new method for sending data to the backend with a shorter delay. The user requested an estimated time for when the process info for sessions will be available in streaming. The team was excited about this update.
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Read the entire article here...
Understanding HZ Access Group and Triggers in ControlUp
A user asked about a trigger for HZ no available machine and whether the HZ access group is mandatory. It was confirmed that the access group is not mandatory and can be applied to all pools using an asterisk. The trigger pack can be found at https://support.controlup.com/docs/trigger-packs and it needs to run against EUC environments.
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Read the entire article here...
ControlUp Community Radio #6 – Day 1 with Simon Townsend, ControlUp Field CTO
Join us in this exciting episode of ControlUp Community Radio, where our host, Douglas Brown, talks with Simon Townsend, the newly appointed Field CTO of ControlUp.
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Read the entire article here...
Integrating the Enrich Browser Addin to ControlUp’s VDI Platform
A user queried about integrating the Enrich browser addin to ControlUp's VDI platform - currently only available on Edge DX. @member had been looking into ways to extend Enrich with data from the Real-Time DX solution, but feedback from users in the field is required before any decisions can be made.
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Read the entire article here...
Sivan’s “Did You Know” – ControlUp FeatureTroubleshooting with Edge DX
Users discuss drilling down to Edge DX from the VDI web browser - this feature allows quick troubleshooting to identify the source of an issue. The requirements for this tool can be found on ControlUp's website.
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Read the entire article here...
ControlUp Community Episode #4 – Conversation with Andrew Wood, ControlUp Product Manager
In this dynamic episode of ControlUp Community Radio, host Douglas Brown engages with Andrew Wood, a seasoned EUC industry expert who recently embarked on a new journey as a Product Manager at ControlUp. Their conversation, rich with laughter and insights, delves into a broad spectrum of topics, highlighting Andrew's extensive experience and the evolving landscape of end-user computing (EUC).
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Read the entire article here...
Giving Non-IT Staff Read Rights in ControlUp DEX using SAML Configuration
A user asked about giving non-IT staff read rights for the DEX platform and viewing the VDI/DAAS dashboard without logging into the console (server). It is possible to achieve this using SAML configuration. For further information on this setup, a link was provided - https://support.controlup.com/docs/saml-sso-for-dex#automatic-vdi-daas-user-account-provisioning.
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Read the entire article here...