The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Agent Errors with ControlUp Registry Keys
A user asked for help with an error message when pushing an Agent version. They were given a solution and reference for further assistance.
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Read the entire article here...
Troubleshooting Disappearing Data in DEX with ControlUp Support
A user asked about data disappearing from the grid view in DEX, and other users suggested reaching out to CU support and checking for delays in traffic. Some users also shared past experiences with under-resourced monitors causing similar issues. Dark mode screenshots were also shared, and the potential for network traffic issues was mentioned.
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Read the entire article here...
Automation and Monitoring with SentinelOne and ControlUp
Some employees discuss their experience using SentinelOne on VDI servers, and how they created a script to alert for quarantine actions by searching the SentinelOne/Operational log. This script allows ControlUp to trigger from the application log. Some mention using S1 console and Splunk dashboard for monitoring. There is also a link to the script provided.
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Read the entire article here...
Getting Detailed Folder Sizes on VDI using ControlUp
A user asked for a script to get a detailed breakdown of folder sizes on virtual desktop infrastructure (VDI), and a solution was suggested using Get-FolderSize and Format-Size functions. Another user suggested using treesize CLI, which is freeware, but it was noted that the paid version is needed for the CLI. A script was successful in pulling the list of VDI from ControlUp Monitor. Get-cucomputers was also mentioned as a solution.
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Read the entire article here...
SSO for ControlUp: Covering Multiple Features
A user asked if setting up Single Sign-On (SSO) for Dex would also cover Insights and Solve or if they needed to set up individual SSO for those. Another user responded that SSO through Dex would cover all three and that Insights and Solve would be deprecated in mid-May.
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Read the entire article here...
WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?
A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.
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Read the entire article here...
Exporting a List of Installed Apps on Controlers using ControlUp
A user is trying to export a list of installed apps on controlers using ControlUp. Other users suggest using the export button in the top left corner of the Software window. Another user mentions that they were able to export all VDIs and one app on the right side. The export may take some time depending on the number of VDIs. Another user suggests using the Invoke-CUQuery function. It is mentioned that the export button simply dumps the current view or tab. The console may struggle when pulling a large amount of data. The export was successful and the user is grateful for the help. The console may struggle when pulling a large amount of data. The export was successful and the user is grateful for the help.
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Read the entire article here...
Tips for Decreasing Logon Time on Windows Devices
A team member asked for help in decreasing Windows logon time and requested any blogs or recommendations related to this issue. @member advised that the logon process for physical devices may be affected by AppX packages, but shared tips for optimizing logon duration in VDI environments. ControlUp's Analyze Logon Duration script can also be used for physical devices. Team members shared several links and resources for optimizing logon duration and dealing with AppX packages. Logon time is a key metric in VDI environments and AppX load times can be a bottleneck.
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Read the entire article here...
Improving VDI Reports in DEX v9.0 – Max CPU Load Visibility on ControlUp
A user asked if the VDI reports in DEX v9.0 have the ability to show the maximum CPU load of all processes on a machine. The current view only shows average values for individual processes over a 5-minute period. The ControlUp team will look into displaying the maximum and minimum CPU usage data on the UI.
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Read the entire article here...