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VDI Related Training & Support Archives

VDI training and support-related archives from inside the ControlUp Community on Slack.

WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?

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A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.

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Exporting a List of Installed Apps on Controlers using ControlUp

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A user is trying to export a list of installed apps on controlers using ControlUp. Other users suggest using the export button in the top left corner of the Software window. Another user mentions that they were able to export all VDIs and one app on the right side. The export may take some time depending on the number of VDIs. Another user suggests using the Invoke-CUQuery function. It is mentioned that the export button simply dumps the current view or tab. The console may struggle when pulling a large amount of data. The export was successful and the user is grateful for the help. The console may struggle when pulling a large amount of data. The export was successful and the user is grateful for the help.

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Tips for Decreasing Logon Time on Windows Devices

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A team member asked for help in decreasing Windows logon time and requested any blogs or recommendations related to this issue. @member advised that the logon process for physical devices may be affected by AppX packages, but shared tips for optimizing logon duration in VDI environments. ControlUp's Analyze Logon Duration script can also be used for physical devices. Team members shared several links and resources for optimizing logon duration and dealing with AppX packages. Logon time is a key metric in VDI environments and AppX load times can be a bottleneck.

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New Remote Control Feature for Non-Domain/Corporate Devices and IP Restrictions in ControlUp

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There was a discussion about the new Remote Control feature and whether non-Domain/Corporate devices can access it. The new feature is not dependent on Active Directory and only requires the agent to communicate with ControlUp's backend. Some companies may see this as a security risk, but it can be restricted to only allow access from corporate-owned devices by setting up the SAML provider. The required URLs for communication can be found at https://support.controlup.com/docs/agent-outbound-communication#required-urls and more information about remote controlling VDI/DAAS devices can be found at https://support.controlup.com/docs/remote-control-your-vdi-daas-devices. The group also discussed the importance of thoroughly reading and understanding the documentation before asking questions.

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Choosing the Best Tool for User Management in ControlUp – Comparing Group Policy and WEM

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A discussion takes place on the ControlUp Slack channel about the best way to add registry entries using the User logon trigger. Some users suggest using Group Policy or PowerShell commands, while others mention that Citrix WEM could also be an option. Different considerations, such as login times and scalability are mentioned when comparing WEM to Group Policy. Some users mention past issues with WEM, but also acknowledge that it may be a suitable tool for certain environments.

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Accessing Historical Reports for Specific VDIs in DEX

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A user expressed frustration with the inability to view historical reports for a specific VDI within DEX. Other users suggested that this issue is being addressed in future versions, and in the meantime, they can access the reports by selecting the machine and downloading the report through a small icon above the table.

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Adding CLEANMGR to an Existing ControlUp Cleaning Script

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ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.

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Understanding Data Caching in ControlUp

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The discussion revolved around the caching of data from the agents to the monitor during network outages. It was confirmed that the monitor caches data for 24 hours in C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\CacheActivity and uploads it once the connection is restored. It was also mentioned that the agent does not have caching capabilities, only the monitor does. The potential impact of agent-level caching on user experience in VDI/RDSH environments was also brought up. This topic is not specific to v9 of ControlUp.

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