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VDI Related Training & Support Archives

VDI training and support-related archives from inside the ControlUp Community on Slack.

Investigating Bogus Framebuffer Memory Usage with ControlUp

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A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.

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Troubleshooting Resource Leak Issues with ControlUp Agents

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A user reported seeing a resource leak in both the cuagent and sipagent of three machines. The screenshot shows one machine with a 17-day uptime and a sustained 25% CPU for the sip agent. The user asked if there were any known resource leak issues in the 9.0.5.423 and 2.15 agents. Another user responded, saying they were not aware of any issues with 2.15 for Desktops and asked if the machines were Windows desktop OS and single user machines. They also suggested checking for AV exclusions, providing a link to documentation for setting them up. The original user confirmed that the machines were single user persistent VDI and said they would check the AV exclusions. URL mentions: https://support.controlup.com/docs/en/av-exclusions-for-controlup?highlight=exclusi

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Automating Reports for VDI Machines with ControlUp

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A new user asked about automating a report for VDI machines with a desktop load time greater than 2 minutes. Another user suggested using the Session Activity Report, or an API provided by ControlUp. ControlUp also offers training and resources through their Customer Success Hub in the product. More information is available in the blog post "Introducing the New ControlUp Customer Success Hub: Unlock the Full Potential of DEX Today!"

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Troubleshooting Available Desktop Triggers in ControlUp

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A user was experiencing a problem with a trigger regarding available desktops and was looking for advice on how to manage machines that are powered off but technically available. Another user suggested checking the use of autoscale and policy settings. It was also mentioned that a script could be used to track the last power actions, but this is not a native feature.

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Setting Up Alerts for SQL Always On Availability Group Failovers

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A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.

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Using ControlUp for Application Inventory: Options and Suggestions

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A discussion among ControlUp users touched on the use of CU for application inventory purposes. Some suggested exporting the data and generating reports with PowerBI, while others mentioned an option to request CU to build out new canned reports/API calls within DEX reports for VDI and Edge use cases. One member also mentioned plans to improve application usage reporting in the roadmap. Integration of more inventory related reports was also suggested.

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