A user had a question about setting up the virtual channel policy in Citrix. They asked whether the version number needed to be added or if it could be left as #. Another user clarified that for Citrix versions before 2206, a # was used and for later versions an asterisk wildcard (*). A link to a solution with more information was provided.
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Virtual Desktops Related Training & Support Archives
Virtual Desktops training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Hyper-V Hosts Not Appearing in ControlUp Realtime Console
A user had an issue with their new 2022 Hyper-V hosts not showing up as hosts in the realtime console and giving an error when trying to add them. A member suggests that the problem may be due to not deploying the agent to all the hosts, which is necessary for them to show up on the tree and work properly.
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Read the entire article here...
Syncing Templates in AD with RealTime DX
A user asked for help synchronizing Templates OU in AD with RealTime DX. Another user shared a link to an older AD sync script as a potential starting point. Someone asked if Citrix could be used as the source of truth. The reason for not doing so was because the templates are not in a machine catalogue or delivery group.
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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Read the entire article here...
Troubleshooting Error in ControlUp Realtime Console and Dex Portal
Users discussed an error seen on ControlUp's Realtime console and Dex Portal. They suggested checking for a data collector and provided a solution using XDPoShSDK. A command was given to check the admin address of a configured data collector.
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Read the entire article here...
SecureDX and the Detection of Stolen Citrix Session Cookies
A discussion was had about the possibility of using SecureDX to kill Citrix sessions that showed indicators of being accessed through stolen Netscaler cookies. The group explored different potential solutions, including Citrix Security Analytics and potential AI-based solutions being looked into by ControlUp in the future. They also discussed the potential of using the ControlUp client to detect and flag unauthorized access. No clear solution was found, but the potential for future developments in this area was identified.
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Read the entire article here...
Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Read the entire article here...
Troubleshooting ControlUp Advanced Session Triggers
A user is looking for a way to have a Citrix virtual machine with ControlUp Agent detect if the launching machine does not have ControlUp Remote DX installed. They set up an Advanced Session Trigger with a filter for the Remote DX version, but it did not trigger as expected. Others suggest using the User Logged On trigger instead and making sure all machines are on the latest version of Remote DX. One user is testing this and will update later. However, there may be an issue with the Advanced Session Trigger not recognizing the Account Name and may need to be addressed with ControlUp support.
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Read the entire article here...
Troubleshooting ControlUp Monitor Errors
A user reported getting errors in a ControlUp monitor for certain machines, specifically related to the service account not having admin rights. It is suggested to add the account to the ControlUp Admin role to resolve this issue. This issue was not related to onboarding to the new app.controlup.com.
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Read the entire article here...