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Virtual Desktops Related Training & Support Archives

Virtual Desktops training and support-related archives from inside the ControlUp Community on Slack.

Viewing and Acknowledging Alerts in ControlUp Solve/Dex

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A user asked how to view and acknowledge alerts in Solve/Dex, and if not possible, if it is included in any plan. It is only possible in the real-time console, and not in Solve/Dex. The closest option to this is Enrich for AVD/ServiceNow and Edge, which can be found at https://support.controlup.com/docs/en/url-access-directly-into-controlup-monitored-resources?highlight=URL%20Access%20Directly.

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Following Up on User Responses with RTDX

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A user asked if anyone uses a send message auto-action with RTDX in order to follow up on user responses, with the possibility of employing a "Happiness survey". Another user suggested looking into the "Super Message" action available in RTDX (https://support.controlup.com/docs/sessions-view).

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How Does ControlUp Calculate LAN Latency in Remote DX?

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A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.

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Discrepancies between ControlUp Consoles and Universal Sync Script Setup

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A user asked about discrepancies between two ControlUp consoles, with some machines showing ‘Install Agent’ in the host column of the machine details. The user was advised to set up the Universal Sync Script (https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script) from GitHub, and asked about their CSM - their account manager who can assist with setup - if needed. The user also asked if all machines were on the same hypervisor.

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Sending MSFT Teams Messages with ControlUp Realtime DX’s Rest Action

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A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).

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Limiting the Number of Connections in ControlUp Real Time Console

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A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.

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Locked Out of ControlUp Solve Portal Despite Permissions

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A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.

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