A user needed help understanding where to find the "Initial Branch" setting in their activity report in ControlUp. It was recommended to configure the branch mapping via the ControlUp console settings page, as ControlUp looks at the initial Client IP of the user session to map the correct branch. It was discovered that the "Initial Branch" was set by a previous colleague's test record. The settings page can be found at https://support.controlup.com/docs/branch-mapping.
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VPN Related Training & Support Archives
VPN training and support-related archives from inside the ControlUp Community on Slack.
How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
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Read the entire article here...
Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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Investigating Network Latency Issues in ControlUp
A user noticed that some of their devices experience a network latency with white spaces at different intervals and asked for clarification. It was determined that the ping was failing consistently every 40 minutes and that there could be a network issue (not VPN) related to communicating with a target Citrix public IP address. The user was instructed to open a support ticket and view raw data to determine if the numbers match. The graphs looked normal when checked.
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Read the entire article here...
Is the EdgeDX agent WPAD aware?
The EdgeDX agent is not WPAD aware, but can be configured with a proxy. Customers should set proxy bypass rules for their edge tenant URL to allow laptops to work from the office and home. Title: Configuring an EdgeDX Agent Proxy.
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Read the entire article here...