A user asked about Netskope CASB causing Edge DX to show their IP address as a Netskope owned one instead of their actual ISP IP. They found an article about ZScaler needing to be set up to bypass some ControlUp URLs for the real IP to show, and asked if this would likely be the same fix for Netskope. Another user responded saying they had a similar issue with ZScaler and needed to set up a bypass in order to correctly report ISPs. It is likely that EdgeDX is looking at the IP the client is coming in from and showing the Netskope IP. The ZScaler bypass information can be found here: https://support.controlup.com/docs/show-the-real-ip-address-for-devices-using-zscaler-vpn
Read the entire article here...
VPN Related Training & Support Archives
VPN training and support-related archives from inside the ControlUp Community on Slack.
Creating Reports on Device Network Connections with ControlUp Edge DX
A user asked if it is possible to create a report based on the last time a device connected to the company's network using EdgeDX. EdgeDX provides the 'netcfg_info' and 'location_history' indexes with information on the public IP and network adapter IP associated at that time. Alternatively, a script can be used to send data to a custom index when an internal IP address is reachable.
Read the entire article here...
Read the entire article here...
Tools to Make ControlUp Easier to Use
Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/.
Read the entire article here...
Read the entire article here...
How to Check if a User Accessed an Application such as a VPN in ControlUp
The user asked if it was possible to see if a user had used an application such as a VPN. @member recommended checking stopped processes and authentication logs, then provided a script to check the VPN default gateway. It was suggested that an alert could be set, but the user noted they were looking for a report. An update was provided, detailing how the user found the information they needed by looking at the user's login and logout times and logs. @member was thanked, and Blair was asked to set up a customer testimonial about it.
Read the entire article here...
Read the entire article here...
Where to Find the Initial Branch Setting in ControlUp?
A user needed help understanding where to find the "Initial Branch" setting in their activity report in ControlUp. It was recommended to configure the branch mapping via the ControlUp console settings page, as ControlUp looks at the initial Client IP of the user session to map the correct branch. It was discovered that the "Initial Branch" was set by a previous colleague's test record. The settings page can be found at https://support.controlup.com/docs/branch-mapping.
Read the entire article here...
Read the entire article here...
How can ControlUp Edge DX prompt users to confirm disconnects or logoffs in Citrix sessions to avoid hung VMs?
Hello. We are seeing lots of issues with users getting disconnected from sessions, and then not being able to reconnect to the VDI environment due to hu...
Read the entire article here...
Read the entire article here...
Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
Read the entire article here...
Read the entire article here...
Investigating Network Latency Issues in ControlUp
A user noticed that some of their devices experience a network latency with white spaces at different intervals and asked for clarification. It was determined that the ping was failing consistently every 40 minutes and that there could be a network issue (not VPN) related to communicating with a target Citrix public IP address. The user was instructed to open a support ticket and view raw data to determine if the numbers match. The graphs looked normal when checked.
Read the entire article here...
Read the entire article here...
Is the EdgeDX agent WPAD aware?
The EdgeDX agent is not WPAD aware, but can be configured with a proxy. Customers should set proxy bypass rules for their edge tenant URL to allow laptops to work from the office and home. Title: Configuring an EdgeDX Agent Proxy.
Read the entire article here...
Read the entire article here...