A user noticed that some of their devices experience a network latency with white spaces at different intervals and asked for clarification. It was determined that the ping was failing consistently every 40 minutes and that there could be a network issue (not VPN) related to communicating with a target Citrix public IP address. The user was instructed to open a support ticket and view raw data to determine if the numbers match. The graphs looked normal when checked.
Read the entire ‘Investigating Network Latency Issues in ControlUp’ thread below:
Question, we see some of our devices having the following Network Latency display with the white spaces at different intervals. My understanding is that during the ping process, the ControlUp Agent failed during the particular time stamp. Am I interrupting the information correctly? Is this graph providing more information then I know.
It looks like the ping is failing consistently about every 40 minutes. Did you say you see this on multiple devices with the same frequency?
You could check the Windows Event Log for SIP Agent events and see if we log any issues, if not, then I would suspect there is actually a network issue (VPN?)
What target is this going to, are you seeing the same on multiple targets?
The following are the answers to your questions
• Did you say you see this on multiple devices with the same frequency? No, the frequency does vary. Also, we think this behavior appears for a small number of our total external IGEL devices in our employee’s homes.
• (VPN?) The devices aren’t communicating via VPN
• What target is this going to, are you seeing the same on multiple targets? The target is our Citrix public IP Address.
We think this is a ControlUp issue because sometimes these white lines appear and other times it doesn’t see example below.
seeing another issue. The scale is off. 22mm is showing up at >100ms
@member Please open a support ticket for this issue.
@member Can you look in the raw data and see if it matches what you are seeing? You have the Latency to Target hidden on the chart, but it doesn’t make sense to me having a latency to the local gateway bigger than the latency target. You can find the raw data per the screenshot: Make sure to filter on the device name.
The numbers look good in the data view
The graphs also look good today.
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