A user asked about the acceptable latency for a VDI Citrix environment, citing resources noting affects on voice calls with latencies as high as 60 ms or 150 ms. Another user noted heavy voice call usage affecting latency lower than 60 ms. Company-specific baselines and tracking are important to determine acceptable latency for a company. The user conducting the test didn’t experience discomfort or issues with work while testing in the 200-250 ms latency range. ControlUp Insights may have data available on the use of Unified Comms feature.
Read the entire ‘Understanding Latency in VDI Citrix Environment for Optimal Work Performance’ thread below:
Hi, could someone please tell me for what value the "latency" parameter is still considered comfortable and when it can significantly hamper the work in VDI Citrix environment? I once heard that problems start above 250-300ms? The question is related to this parameter in CotrolUP Insights. Thank you in advance for your suggestions !
well depends on how heavily you are doing voice calls and can also depend on other factors some research i have done suggests 60 ms latency can affect teams in Citrix others say 150ms. But video calls have lowered the bar alot
the contrlup guys might have some data they can share form what they have seen in the Unified comms feature
Well, I’m just curious what the book limit is, I was doing a test on a session with latency of 200-250 ms and I really didn’t feel any big discomfort related to at least freezing of the session screen… maybe there were slight slowdowns but they didn’t interfere at all with work. In fact, the only thing I was working on was a browser window and open Outlook mail
The question is still whether voice calls on a Citrix VDI session, will flop more than freezing the session screen itself, the quality of the calls will simply drop. I don’t know where the limits are that we can already treat as worrying, what order of magnitude these values are actually in ms ….
i have seen teams calls with issue with less then 60ms latency but that was losts of people on the call and lots of video.
your baseline will be very depending on the company and user behavior around video calls
tracking and trending over time is what u will need to do
Here is an example of a voice-only call without video
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