A user asked if it was possible to add Application and Services Logs under Windows Event log collection. ControlUp Support team member replied that this is possible for their demo environment on both VDI and CU4D. They also provided links to articles on this feature.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Changes to ControlUp data collection: Agent vs. PowerShell scripts
The discussion revolved around ControlUp's Agent collecting data instead of using PowerShell scripts. This new approach is currently being tested with design partners and a few other companies. It was suggested to test it with a select group first to ensure there are no issues. It was also mentioned that multiple rules can be set up with specific device tags.
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Read the entire article here...
How to Hide Device Location Information on ControlUp
A user asked if there is a way to hide device location information on ControlUp from certain users or groups. Another user suggests checking if the setting is turned off for the group, while a third user advises checking with someone from ControlUp before changing any settings. The location information can be found under Settings > Agent > Extended Settings.
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Read the entire article here...
Utilizing Ping Identity for Multi-Factor Authentication on ControlUp
A user is excited about new features on the ControlUp platform, including added support for Ping Identity as an Identity Provider. They are unsure of how to use Ping for multi-factor authentication and see that a "pairing code" is needed, but another user clarifies that this is the "secret key" from a "software token app." The article will focus on the new support for Ping Identity and how to use it for multifactor authentication on ControlUp.
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Read the entire article here...
How to Verify Correct Version of ControlUp Agent on Citrix Servers
A user inquired about a feature in ControlUp that could verify the correct version of the ControlUp agent installed on Citrix servers. The team suggests using "App Statistics" and "App Usage Details" to filter and group by machine, but the user still finds it difficult to view the data in a useful way. They decide to stick with using their endpoint management tool for now. The ControlUp team acknowledges that there are multiple ways to view this information within the platform.
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Read the entire article here...
Signing Scripts for Stricter Policies on Endpoints
The group discussed signing scripts for stricter deployed policies on endpoints. They confirmed that signed scripts can be used on all platforms but might need to be manually added to the bottom of scripts. Options for modifying existing scripts or enabling native data collection were suggested.
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Read the entire article here...
Setting up Triggers in the ControlUp DEX Alerts Tab
A user asked for clarification on how to set up triggers in the ControlUp DEX Alerts tab. They had previously set up triggers that resulted in emails and incidents in the Incidents tab, but nothing appeared in the DEX events. Another user suggested verifying that the incidents show up in the old UI before contacting support for further assistance. The required version for the ControlUp Monitor responsible for collecting this data is 9.1.5.313 or above.
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Read the entire article here...
Troubleshooting Power Down Scripts for Horizon VMs in ControlUp
A user requested assistance in creating a script action that will power down Horizon virtual machines after a period of inactivity. They also shared ControlUp's current Script Library, which includes a script for shutting down machines. The user questioned if this script is sufficient.
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Read the entire article here...
Understanding Enrich Enablement Features on ControlUp
A team member asked about Enrich Enablement and its features - specifically, how it works on the browser, if actions can be executed through it, and on how many platforms it can be enabled. A link to the ControlUp support page for Enrich Browser Extension was shared: https://support.controlup.com/docs/enrich-browser-extension.
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Read the entire article here...
Troubleshooting Trigger Generation after ControlUp Console Upgrade
After upgrading the console to version 9.1.5.406, triggers were not generating as expected. Monitors and agents were also updated, but the issue persisted. A user suggests that the issue may be related to the different timezones on the monitors. They recommend opening a ticket if the problem persists.
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Read the entire article here...