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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Help: uptime of a ControlUp Scout could be 0% and Successful Runs :0/0 but when I do a test it works?

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A user asked why a PING scout was running but a HTTP/S scout was not, despite the scout being enabled. They were advised to run "sb-hive.exe debug" from the command prompt in the VDI from the ControlUp management console. Previous discussion can be found at https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019. The user was then asked which custom hive version they used.

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Options to Monitor Missing Services in ControlUp 8.8

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A user asked for options to monitor whether a service is missing, and was suggested to use the new service triggers in ControlUp 8.8. This can be done by monitoring the service stop and not configured status, and including the checkmark for just discovered machines. The user faced difficulty with slower login times and broken communications with banking apps due to their security groups not following vendor AV recommendations.

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Bypassing Group Policy for PowerShell Scripts

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A user was trying to run a PowerShell script in a script action, but was having issues due to an execution policy blocking the script. The user wanted to know if it was possible to bypass the group policy, to which it was suggested this would be seen as a security vulnerability by Microsoft. A workaround of setting the execution policy on the current user was suggested and seemed to work.

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How to add users to ControlUp Insights and Solve Access

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A user asked how to add users to Insights - they needed to be added to the Security policy and then launch the RTC one-time to sign up. It is recommended to give the user the "Use Solve" right in the security policy, and if a SAML is used, then there is no need for the export/import process. To get the "Manage Solve" permissions, this is found in the "Perform organization-wide actions". The "Create Solve user automatically" option in the SAML settings is not available at the moment, with no estimated time of repair.

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Suggestion for Script to Create Log Bundles with ControlUp Infrastructure Servers

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A user suggested creating a script to generate log bundles with logs from ControlUp infrastructure servers such as SBA, COP, IOP, etc. An example of such a script was AppSense-Support.vbs and this was used to successfully retrieve the logs. The ControlUp Script Library includes a script (https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/) for generating log bundles for Cloud components, although it is more complicated to do so for on-prem components due to the large size of the logs.

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Is ControlUp Edge DX compatible with base images in a VDI environment, considering GUID issues?

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Edge DX was discussed for use in a VDI environment. Realtime is a better product for virtual environments but Edge does have the user productivity reports which appealed to the client. To make Edge work in a VDI, the registration process must be changed to use machine names instead of GUIDs and a "VDI or don't start service" parameter for the installer must be used. The Edge DX report for Top URLs was also mentioned and can be found in the Dashboards/End User Activity of the knowledge base (https://support.controlup.com/v1/docs/edge-dx-agent-distribution-and-installation-for-windows#command-line-agent-installation).

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