New ControlUp 8.8 Maintenance Release Beta - Azure Government Support, Custom Tagging, CVAD Data Collection Columns, Process Data Collection, Network Drives Column Preset, and Various bug fixes.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Does ControlUp Use WMI APIs?
The discussion provided an audit answer to the question of if the WMI APIs are used to manage virtual network resources. ControlUp usually uses them sparingly, such as for GPU data collection, but not for Monitor. A Script Action at https://www.controlup.com/script-library-posts/show-local-wmi-activity/ can be used to trace which process uses which WMI query.
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Creating an Alert for Applications Crashing in ControlUp
@member asked for advice on creating an alert for applications crashing, but they weren't sure if they needed a certain event configured first or not. It was confirmed that they needed to configure the event before the agent can pick it up and the process was explained. https://cuacademy.controlup.com/ has more information on ControlUp alerts.
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Monitoring Trigger Not Working for Information Events
A user asked about a monitoring trigger which only works for error events, and a workaround was suggested - creating a scheduled task which is triggered by the information event. This task then creates an error or warning event. The Academy can be found at https://cuacademy.controlup.com/
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Filtering Alerts for Microsoft Windows, MacOS, and Linux Devices
A user encountered issues with alerts for Microsoft Windows, macOS, and Linux devices. It was suggested that they use a filter called 'Platform' in the Device Platform selector field and add a condition for os_name to the alert. As a side note, the value 2 corresponds to Mac and 3 corresponds to Linux.
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Where are the Log File Located in ControlUp
To find the log files for one or more errors, users can install Script Based Actions (SBA) and run it against the cumonitor.exe process in the console, or deploy the monitor with the revised cumonitor.exe.log4net file. For more details, see https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/ and https://support.controlup.com/docs/how-to-create-monitor-logs-with-log4net. For further assistance, users can contact ControlUp support.
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Assistance Finding CotnrolUp Edge DX Weak Wi-Fi Signal Notification Script
The user asked for assistance finding a script for an Edge DX weak wifi signal notification for end users, and was provided with a script to use and settings to change. It was suggested that adding the device name to the alert could help, as well as to make sure the retrigger delay was not set too low. The user was also advised to include >=1 in the script to ensure notifications were only sent for devices using a wifi connection.
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How to install ControlUp Edge DX via Command Line
A user asked how to install EdgeDX on a RDSH Farm. It was suggested to modify the command line, adding "RegisterWithDeviceName": true and "REGISTERWITHNAME=1". Additionally, there will also be a need to check if the device group/tag needs to exist, as that may be a factor in the devices not appearing in Edge DX. Resources can be found at https://support.controlup.com/docs/edge-dx-agent-distribution-and-installation-for-windows.
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Targeting Scripts to Specific Devices with ControlUp
It is possible to have a script with a system or user trigger run on certain device groups or tagged devices by checking the tags/groups within the script itself. The 'COMPUTERNAME' environment variable can be used to target devices, and the 'SIPDEVICEGROUP' environment variable can filter by Edge DX device group. A device_group text file stored locally can also be used, although the script will still run on all devices before stopping after the check is made. More details can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.
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Sivan’s “Did You Know”: Tips on Using Links in ControlUp Email Notifications
This week’s “Did you know?” featured links in email notifications which direct users to the console to filter by the value that triggered the notification. It is suggested to use URL Access Directly into Monitored Resource and Notification Templates to help. There is no solution yet for Solve, although it should be possible. It was suggested to share this information through social media posts. Articles: URL Access Directly into Monitored Resource, Notification Templates.
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