The team discussed ways to obtain the list of "monitored services" on ControlUp, specifically for a script-based action use-case. One user shared their script for starting Windows services in a Stopped state, another mentioned using the `Invoke-CUQuery` cmdlet to export the list of monitored services to a JSON file. Suggestions were also made to use the `ServiceDisplayName` record property as a parameter for a script action, which would retrieve the name of the service and pass it to the script. The discussion also referenced ControlUp modules and API calls for obtaining the list.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director
The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.
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Read the entire article here...
How to Run and View Output from PowerShell Scripts on ControlUp for Desktops
A user asked about how to run a PowerShell script and view the output for desktops on ControlUp. Gemini provided a helpful answer, explaining that a script can be created and run through the Scripts section in the ControlUp for Desktops console, with the output appearing in the Device Events log. The user tagged @member for feedback on this process. The steps to create a SIP event script were also provided.
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Read the entire article here...
Troubleshooting an Error in ControlUp Academy.
A user asks for advice on a specific error while using ControlUp Academy. Other users ask for more details and try to help troubleshoot. The user is advised to open a support ticket for further investigation.
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Read the entire article here...
Configuring Triggers for Secure Browse Analysis in ControlUp
A discussion about configuring trigger for a Secure Browse Analysis was mentioned. The option to fire a script after the detection of specific events is currently available for the endpoint agent but not yet for the VDI/DAAS environment. Two ongoing projects, Workflows and the centralized Events feature, aim to simplify this process and will potentially allow for advanced alerts based on the collected data. @member stated that the first phase of the project, Events Management, is currently in beta and will eventually be able to turn incidents based on collections of events. A user expressed interest in trying out this feature after upgrading to the required product version. It was also mentioned that Workflows, although not yet supported, may assist with this issue.
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Read the entire article here...
Troubleshooting Secure DX Agent Auto-Updates in ControlUp
In the discussion, there was a question about the Secure DX agent not automatically updating in CU4D. It was suggested that the agent may not be updating due to it being manually deployed. The solution was also given to update manually or make changes to the script to run more frequently. There are planned changes in the works to give users more control over the versions and updates, similar to what is available in CU4D. It was also mentioned that if the script is not running once a day, support can be contacted to help troubleshoot the issue. The Devices tab can show which devices have upgraded to the latest version, with the install date of 8/19 being mentioned. The script will only run if devices are on at specific times.
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Troubleshooting Timeout Issues between Citrix VDA and Cloud Connector in ControlUp
A user is looking for a way to receive a notification or report for timeouts between Citrix VDA and Citrix Cloud Connector. It is suggested to check the real-time view for Citrix Cloud Connectors and look for relevant metrics that might help.
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Read the entire article here...
The Importance of DEX in M&A: Can ControlUp Detect Fragmented Packets?
Someone recently started working for a company with 1200 users and raised the importance of DEX at a roadmap session. They plan to showcase Control Up and asked if it can detect fragmented packets like Wireshark does. A member suggested checking with the Innovation Guild for relevant work.
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Read the entire article here...
How to Obtain Data on Applications and Processes in ControlUp
A user asked about obtaining data on applications and processes used in a specific deployment in ControlUp. Other users suggested using the App Usage Details or App Trends features, as well as the App Statistics report API. It was mentioned that the API allows for folder filtering and that the VDI view in DEX can also provide this information. However, there is no way to filter by a specific deployment in the App Statistics view.
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Read the entire article here...
How to Generate Usage Reports in ControlUp
A user asked about running a report in ControlUp to show how many users logged on simply to use a browser or simple app that requires little resources, using the App Statistics report. Another user suggested using the API to gather session activity and app usage data, and offered to provide examples at a later date. The original user thanked the user and tagged a member of their team.
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Read the entire article here...