A user asked for a script to get a detailed breakdown of folder sizes on virtual desktop infrastructure (VDI), and a solution was suggested using Get-FolderSize and Format-Size functions. Another user suggested using treesize CLI, which is freeware, but it was noted that the paid version is needed for the CLI. A script was successful in pulling the list of VDI from ControlUp Monitor. Get-cucomputers was also mentioned as a solution.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Hyper-V Hosts Not Appearing in ControlUp Realtime Console
A user had an issue with their new 2022 Hyper-V hosts not showing up as hosts in the realtime console and giving an error when trying to add them. A member suggests that the problem may be due to not deploying the agent to all the hosts, which is necessary for them to show up on the tree and work properly.
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Read the entire article here...
Troubleshooting Duplicate Alerts in ControlUp
Users discuss an issue with receiving duplicate alerts despite having only one trigger and one follow-up action set up. A solution is suggested to reboot the monitor and check the logs. If the issue persists, it is recommended to contact ControlUp support for further assistance or potentially use a SMTP server instead. The option to use a script action for additional checks and information is also mentioned. An alternative approach using an SMTP server or a script action are discussed for sending alerts.
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Read the entire article here...
Improving Reporting in ControlUp: Addressing Skewed Numbers and Adding More Features
Users in a Slack discussion talked about challenges in using the "Reports" section of app.controlup.com, where time frames can be selected. One user pointed out the issue of skewed numbers due to idle times, suggesting a possible feature for defining "hours of the day." Another user suggested finding a solution outside of ControlUp using CSV files and Excel formulas. @member noted a possible upcoming feature for working day and working out in H2/24. The discussion also touched upon the use of "95% percentile" and "sizing recommendations" in multi-session environments. @member also suggested considering memory spikes in recommendations, and ensuring consistent graphics across pools of servers.
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Read the entire article here...
Solving Permissions Issues with Edge Devices in DEX
A user experienced a permissions issue with their team and edge devices in Solve. When using DEX, only a select few have access to the remote tools, despite having Editor rights. The user checked the migration but did not find any issues. Another user suggested checking for another role that may have been applied. After removing the additional role, access was granted. The link to remote control a device is: https://support.controlup.com/docs/remote-control-or-shadow-a-device
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Read the entire article here...
SSO for ControlUp: Covering Multiple Features
A user asked if setting up Single Sign-On (SSO) for Dex would also cover Insights and Solve or if they needed to set up individual SSO for those. Another user responded that SSO through Dex would cover all three and that Insights and Solve would be deprecated in mid-May.
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Read the entire article here...
How to Change Monitor Alert Email Time in ControlUp?
A user asked if it was possible to change the time that Monitor alert emails are sent out for. The ControlUp team clarified that a daily backend check is run and suggested contacting the CSM to change the recipients of the emails for certain customers.
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Read the entire article here...
Troubleshooting Memory Usage with ControlUp
A user asked for assistance with a Citrix server that experienced memory usage spikes, causing the pagefile to fill and lock user profiles. They wanted to know how to identify the cause using ControlUp. It was suggested that they use the Reporting feature to see the top 5 processes using memory at the time of the incident. However, this did not provide the desired information as it could be multiple processes using small amounts of memory rather than one process using a large amount.
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Read the entire article here...
Syncing Templates in AD with RealTime DX
A user asked for help synchronizing Templates OU in AD with RealTime DX. Another user shared a link to an older AD sync script as a potential starting point. Someone asked if Citrix could be used as the source of truth. The reason for not doing so was because the templates are not in a machine catalogue or delivery group.
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Read the entire article here...
WiFi Connection Issues with Thin Clients on ControlUp: Is it an Outdated Version Problem?
A user experienced issues with getting data from thin clients connected to WiFi after the company switched Optiplex 3000 machines to WiFi. A team was assigned to check for any blocks and it was mentioned that older versions of ControlUp had problems with WiFi, but those issues have since been resolved. It was also discussed that the latest version of the Dell agent for ThinOS is 2.2.5. The VDI's are currently using version 8.8 and will soon be updated to 9.0.
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Read the entire article here...