There was a question about the source of patches when Secure DX deploys them - whether they come from ControlUp's repository or the app vendor. It was mentioned that it could also be a combination of ControlUp and the vendor. Since last week, patches can also be pulled directly from ControlUp. It was suggested to check the release notes for updates and a list for allowing access to the CDN was shared. A user confirmed that they had already enabled access to the CDN and found it to work well.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Improving VDI Reports in DEX v9.0 – Max CPU Load Visibility on ControlUp
A user asked if the VDI reports in DEX v9.0 have the ability to show the maximum CPU load of all processes on a machine. The current view only shows average values for individual processes over a 5-minute period. The ControlUp team will look into displaying the maximum and minimum CPU usage data on the UI.
Read the entire article here...
Read the entire article here...
Consistency in ControlUp DEX UI
A user suggests a more consistent UI in ControlUp's DEX, such as using consistent terms and bread crumbs for device navigation. Another user clarifies the difference between devices and details in each product. A screenshot comparison is shared.
Read the entire article here...
Read the entire article here...
Customer Query: High Number of Devices with RemoteDX
A user asked a question regarding the number of devices with RemotDX for a customer. The number seemed unusually high and the user was advised to open a ticket for further assistance.
Read the entire article here...
Read the entire article here...
Setting up a Process Trigger in ControlUp
A user asked if there was a way to set up a trigger in ControlUp that alerts them of multiple occurrences of a process in one session, which could indicate issues with user logoff. It was suggested to use a script or the PowerShell API to monitor this.
Read the entire article here...
Read the entire article here...
Understanding Topology Selection Options in ControlUp
A user asked about documentation for the topology selection options in ControlUp. Another user explained that the first option includes all devices, including those without agents from hypervisors and EUC environments. The second option includes devices with an agent installed, while machines (Horizon) specifically refers to Horizon devices. It was also mentioned that certain settings need to be configured correctly for accurate results when using multiple monitor sites in the environment. No documentation was confirmed to be available.
Read the entire article here...
Read the entire article here...
How to Access Legacy Reports in ControlUp for Previous Data
A user was looking for the "Published Application Usage Details Report" in Solve and DEX but was unable to find it. It was suggested to access the report through the "legacy" reports in Solve and mentioned that it is being migrated to the new Streaming platform. The support article for this process was also provided.
Read the entire article here...
Read the entire article here...
Triggers For Scheduled User Scripts in ControlUp
A user asked if it's possible to make a user script trigger once per day. Another user answered that there is an option for scheduled triggers in the configuration console. However, they also clarified that this might not be possible for scripts within Edge. A request for adding a scheduler for specific system scripts was mentioned. The original user apologized for the real-time distraction while answering from their phone. The discussion concluded with understanding and humor.
Read the entire article here...
Read the entire article here...
Configuring Teams Alerts for Citrix Netscalers: A ControlUp Discussion
A user asked about documentation for variables that can be used for alerts in teams for Citrix Netscalers. Other users suggest using ControlUp ScoutBees or configuring a webhook/RESTful API call. The group also discusses using environment variables and creating custom dashboards for reminders and visualizations.
Read the entire article here...
Read the entire article here...
Troubleshooting Script Visibility in ControlUp Processes View.
A user was having trouble seeing the script in Solve when in Processes view. Another user suggested changing the "Assigned to" to Advanced and selecting both Machines and Process. This worked and the issue was resolved.
Read the entire article here...
Read the entire article here...