A user asked about stopping the agent from sending process information on wfica32.exe in EdgeDX. A response explained that this may be due to two separate data collection cycles and suggested checking if Citrix HDX Engine appears in the Employee / End User Activity reports. The Edge DX team confirmed that these are two separate data collection methods and excluding the process from custom settings will not exclude it from the End User Activity index / reports.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting ControlUp Console Issues
A user was having trouble deselecting the Security Policy "Folder View" on an organization-wide level in the ControlUp Console. It was suggested to remove the "View Folder" permission for the "Org Members" default role on any sub-folder, which resolved the issue. However, there was another issue with the view of a Hypervisor in DEX - VDI&DAAS. After setting additional policies, the problem was solved. Other issues were also addressed, such as missing agents and processes in the view. It was suggested to open a Support ticket for further troubleshooting, potentially with a screen sharing session.
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ControlUp Rebranding and Monitoring Capabilities for Web Servers
There was a discussion regarding ControlUp's rebranding and monitoring capabilities for web servers. A user asked if the platform has the ability to monitor web servers, graph dependencies, and provide real-time alerts. Another user clarified that while ControlUp does offer synthetic testing for front end connectivity and multi-step flows, it does not offer server back end implemented RUM for web server monitoring. The user mentioned a feature called "dependencies" and another user noted that Scout Bees has a site load test that breaks down page load times and highlights potential issues.
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Read the entire article here...
Troubleshooting Zscaler and ControlUp Integration
Customers were discussing issues when using Zscaler and ControlUp together. The remote control feature sometimes does not work until Zscaler is turned off. There were suggestions to check certain ports and GRE tunnels to ensure they are not blocked. It was also shared that Zscaler may be blocking websocket connections. This information will be relayed to the team. URL: https://support.controlup.com/docs/prerequisites-for-controlup-for-physical-endpoints-apps?highlight=websocket
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Read the entire article here...
Troubleshooting VDI Module in ControlUp DEX
There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.
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Getting Details about Synced Drives using ControlUp Script Actions
A user asked for details on how to get information about devices with synced OneDrive or other Drives, and a script action was suggested. A Reddit post with code for this task was shared. The code snippet provided is "Get-ItemProperty -Path "HKCU:\SOFTWARE\Microsoft\OneDrive\Accounts\Business1" | Select-Object -ExpandProperty "UserFolder"".
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ControlUp Academy Alert Policy and Scoutbees’ 60 Minute Cap on Test Frequency Explained
A user asked if it was possible to expand the alert policy from scoutbees to one day instead of the capped 60 minute setting. Another user, Joel, explained that this was not possible as it goes against the proactive nature of the synthetic testing, which aims to provide alerts for potential availability issues. @member requested more information about their specific use case, which involved setting up email alerts for expiring SSL certificates. Joel suggested options such as increasing the "subsequent tests" value or checking the "Do not send a notification" option to prevent excessive notifications.
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How to Create a Trigger Alert for VMware Disabled Pools in ControlUp?
A user asked about creating a trigger alert for VMware disabled pools. They are wondering if it is possible to exclude specific pools from the check. A colleague responded that it is possible using the filter editor and suggested a few options, including using regex, wild cards, exporting and editing the JSON, and using cmdlets to interact with triggers. They also suggested contacting them for a call to discuss options. The cmdlet for building a filternode layout is provided as an example.
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Using “Overwrite existing data” in ControlUp – Documentation Error and Recommended Interval for Pending Reboots
A user had a question about using the "Overwrite existing data" feature in ControlUp. After checking internally, it was discovered that the documentation was incorrect and the feature is not available for short/long interval triggers. The team recommended using a once a day interval instead and asked for more details on the user's use case. The user mentioned it was for handling pending reboots and agreed to use a once a day interval. They had initially wanted a shorter interval but decided it wasn't necessary.
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Creating Alerts for Microsoft Applications in ControlUp
A user asked how to create an alert for various Microsoft applications using the "Top process by application crashes" report. The solution involves using the win_event_log table and setting event_level to 2. Additionally, the text should use "contain" instead of "equals."
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Read the entire article here...