A user asked where the option is in Dex to create a new custom report, possibly for Edge DX. Another user, noting the change in settings, confirms there is no longer a separate custom reports option. This feature can now be found in the same way as in Solve.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Editing Web Transactions Scouts with Power Automate and Honeycomb
A user asked about editing Web Transactions scouts through the Scoutbee API, but there is currently no support for this. The user was wondering if it would be possible to use Power Automate to adjust the assert test for dynamic dates. @member asked for more details about the use case and suggested a potential solution using a scheduled job. The user clarified that they need to adjust the assert test almost every day and discussed a possible flow using Power Automate to check with another API for the correct assert text. @member explained that this can be done through connecting to Honeycomb and the scout would give an error if the text is missing.
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Read the entire article here...
Tracking Blue Screen Events in ControlUp
A user asked if it is possible to see when the blue screens appeared on the "Top Devices with Blue Screen Events" report in ControlUp. Another user suggested checking the Power and Session Events report, which includes a search function for device name and "BSOD" event type. A screenshot provided shows 4 events, but some may be duplicated. The recent Agent beta allows for capturing blue screens using WER files. A user suggested adding the information on when the blue screens occurred as a hover feature in the "Top Devices with Blue Screen Events" report. ControlUp will consider this suggestion.
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Read the entire article here...
Discussing Data Retrieval from Custom Data Indexes at ControlUp
The conversation on Slack revolved around pulling data from custom data indexes via API. It was revealed that while there are 7 indexes with varying numbers of items, only 10,000 rows can be queried from each one. This is because EdgeDX expects filtering and aggregation to be done on the tenant side rather than the client side. The logic behind data retention was also brought up, with the max amount of data being 30 days. The discussion ended with the advice to query the collapsed index for more recent data. The full conversation can be found at https://controlup.slack.com/archives/CAZ3VBF6B/p1617709089046900.
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Read the entire article here...
Troubleshooting EUC Sync Script Issues
A user submitted a problem with the EUC Sync script, where the secondary site was showing as "disconnected" in the logs but appeared to be connected in the console. After further troubleshooting, it was discovered that the issue was related to shared accounts not being replicated properly. This was resolved and the EUC Sync script worked properly.
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Read the entire article here...
Understanding HZ Access Group and Triggers in ControlUp
A user asked about a trigger for HZ no available machine and whether the HZ access group is mandatory. It was confirmed that the access group is not mandatory and can be applied to all pools using an asterisk. The trigger pack can be found at https://support.controlup.com/docs/trigger-packs and it needs to run against EUC environments.
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Read the entire article here...
Troubleshooting Automated Reports in ControlUp’s Solve
A user asked for help with editing or stopping automated reports in ControlUp's Solve. Another user suggested checking the Settings - Automated Reports section, and the issue was resolved. However, it was noted that while the description of a report can be edited, the report name itself cannot be changed.
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Read the entire article here...
Generating Daily Unregistered Citrix VM Report from ControlUp
A user asked if it's possible to generate a daily report of unregistered Citrix VMs from ControlUp. Another user responded that it can easily be exported using the PowerShell module and further detail was provided. Automation is also possible through a scheduled trigger or SBA. A script in the library was mentioned but the first user was recommended to use the new script. Steps for running the script and setting up automation were detailed.
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Read the entire article here...
Understanding the Difference Between ControlUp On-Prem and Cloud Versions
A question was asked about the difference between the on-prem and cloud versions of ControlUp, as well as the validity of the release notes. The company clarified that the on-prem version is based on the latest cloud version build and includes additional on-prem features. They also provided a link to dedicated on-prem release notes.
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Read the entire article here...
Trouble with Admin Rights and Scoutbees in ControlUp
A user reported losing admin rights in Scoutbees and unable to edit or delete scouts. Other users reminded them of the failsafe to have at least one Admin and suggested submitting a support ticket for assistance. A screenshot was requested to investigate the issue further. The user later updated that they had deleted an old account and could no longer access Scoutbees on multiple organizations. Support was working on resolving the issue.
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Read the entire article here...