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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Getting Help with Script in ControlUp Edge DX

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A user was looking for help with a script to run in EDGE DX and requested suggestions for the last three lines of the script. It was suggested to replace "SIP DATA BEGINS" with "SIP EVENT BEGINS" - this worked. Cross post can be found at https://controlupcommunity.slack.com/archives/C054KQMGMQX/p1702456041109869

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Viewing Tree View Data of C Drive in ControlUp Edge DX

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A user had a script they were using in EDGE DX that was not showing tree view data of their C drive, so they outputted the data directly in the script and in SIP Begins and Ends but this did not work. The user changed the script to output data to a text file and it worked. They then asked if this data format could be used in data files, and while this is a plan for the future, they were just trying to view the data.

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Resolving Double Nesting in EUC Sync Script Folder Path

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When using the EUC Sync script, a user found that the Folder Path was double nesting. It was suggested that they use Folder Mappings (https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script#custom-folder-mapping) to map "EUC Environments" with "Horizon", so the Root-level can be pointed to. The user considered the suggestion and noted that the naming conventions were similar.

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Upgrading an Alternate COP Server with ControlUp

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The user experienced issues when upgrading an alternate COP server following instructions from the ControlUp On-Premises Upgrade Guide (https://support.controlup.com/docs/on-premises-upgrade-guide). After making a snapshot and backup of the database, they managed to loopback the alternate COP server and successfully upgrade it. It was suggested that the documentation should be updated to facilitate the upgrade process with an alternate server.

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Requesting Historical Disk Usage in ControlUp

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A user asked about the ability to view historical disk usage in ControlUp. To illustrate the need, the current monitoring solution and what would work in ControlUp was provided with screenshots. Sam suggested getting early access to the "sizing recommendations" feature if it isn't enabled yet. @member was mentioned as the contact for the early access and the user expressed thanks for the learning experience.

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ControlUp Trigger for Disk Space Monitoring (Not System Drive)

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A user asked about setting up a trigger to monitor disk space, not the system drive. The advice offered was to create an advanced trigger on logical/virtual disk and free space. The user had trouble getting the trigger to work and was advised to use two conditions: add disk is greater than 80 and change TO STATE to less than or equal to 80; and to not use the From State. Having trouble locating the drive was mentioned as an issue.

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Creating Reports on Device Network Connections with ControlUp Edge DX

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A user asked if it is possible to create a report based on the last time a device connected to the company's network using EdgeDX. EdgeDX provides the 'netcfg_info' and 'location_history' indexes with information on the public IP and network adapter IP associated at that time. Alternatively, a script can be used to send data to a custom index when an internal IP address is reachable.

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