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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Is It Possible to “Collect” Event IDs and Fire an Action in ControlUp?

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It was asked if it is possible to "collect" event IDs and fire an action when a certain event ID happened multiple times within a certain time frame. Currently, this is not possible, however, users can use a workaround with a Powershell script and event triggers. A related request has been submitted to ControlUp, and can be found at https://controlup.uservoice.com/redirect/suggestions/46413556.

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Grouping Enhancements Requested for ControlUp MSPs

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An MSP suggested having enhanced grouping and separation for roles to help with organization. DEX (app.controlup.com) offers role based access controls with device groups. There is currently the ability to group in the main dashboard and command line install. The requested feature is for a single view to show customer devices separated by groups with headings, separators, or a tree structure like the VDI view.

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Labelling and Filtering with ControlUp Scoutbees

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The user asked about having grouping available in Scoutbees, to separate the tests for different customers. An alternative suggestion was to label them, which can then be filtered for with the UI. There is documentation on how to achieve this, which can be found at https://support.controlup.com/docs/navigating-the-scoutbees-web-app#scout-labels.

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Finding a Trigger for Horizon Agent State Monitoring in ControlUp

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A user asked which trigger to use to monitor the Horizon Agent state to detect if it is Unreachable. It was suggested to use the HZ State Column in the Machines View, as detailed in the Trigger Pack documentation (https://support.controlup.com/docs/trigger-packs#vmware-horizon). The user received an alert email for when the Value changed from Available to Agent Unreachable.

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Locked Out of ControlUp Solve Portal Despite Permissions

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A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.

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How to Check if a User Accessed an Application such as a VPN in ControlUp

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The user asked if it was possible to see if a user had used an application such as a VPN. @member recommended checking stopped processes and authentication logs, then provided a script to check the VPN default gateway. It was suggested that an alert could be set, but the user noted they were looking for a report. An update was provided, detailing how the user found the information they needed by looking at the user's login and logout times and logs. @member was thanked, and Blair was asked to set up a customer testimonial about it.

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Using the Universal EUC Sync Script in ControlUp

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The user asked about the Universal EUC Sync script as the online documentation displayed a more up-to-date version than what had been downloaded from GitHub. They were informed that GitHub always provides the latest version and were advised to ignore the version displayed in their RT Console, and click 'yes' to any warning messages. It was also mentioned that the script may become a built-in functionality in the next major release, although this is subject to change.

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