A customer was wondering if ControlUp can differentiate between soft and hard page faults, as their core application is causing a lot of the former. It was mentioned that the metric is combined and can be found at https://controlupcommunity.slack.com/archives/C0473N33S00/p1670507307547719?thread_ts=1670505869.036999&channel=C0473N33S00&message_ts=1670507307.547719
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Access ControlUp’s Battery Usage Report Dashboard
Multiple users asked about ControlUp's Battery Usage Report dashboard and how to access it. It was suggested to check the use case library and ask the CSM about UC078 Edge DX: Battery Usage Report. Others requested access to the dashboard, which is a script and custom index with Grafana for visualization. This was created by Maximilian Pelster and can be shared by contacting Blair. The dashboard is not directly in the user's tenant and instructions and files will be sent to access it.
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Read the entire article here...
Exploring the Patching Process at ControlUp
A discussion took place regarding the process of remediation for patching and whether the device reaches out to a CDN or pulls directly from the vendor website. ControlUp has tools for analyzing network impact, including the ability to disable the default CDN and download patches directly. The location where patches are downloaded and stored was also mentioned. The impact on the network will depend on the type of update, but patches are downloaded as compressed files and then uncompressed during deployment.
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Read the entire article here...
Considerations for Reporting Latency in Disconnected Sessions
Discussion about whether CU should continue reporting a user's latency when their session is disconnected, which can skew overall statistics. Mention of idle time and how this may impact the reporting. It is noted that some protocols, like Citrix, are set to stop reporting latency after a certain period of idle time.
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Read the entire article here...
Automating ControlUp Agent Deployment for AVD Images
A user asked for an automation process to deploy the ControlUp agent to a new AVD image every month. Three options were suggested: enabling agent deployment through monitors in the configuration, using the MSI with the master image option, or using the PowerShell module with the master image option. Helpful links were provided for each option.
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Read the entire article here...
How to Clean Up Old Patches on ControlUp Client Devices
A user asked for a way to clean up old patches on client devices without causing any issues. It was recommended to enable logs in the C:\ProgramData\ControlUp\CU4C\logs\files or C:\ProgramData\ControlUp\SecureDX\logs location to check for remediation failures or aborts. It is safe to delete subfolders in the patches folder.
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Read the entire article here...
Viewing Windows Events for VDI on the ControlUp WebUI
Users discussed the possibility of viewing Windows Events for VDI on the WebUI, as it can be done on the ControlUp Console App. It was mentioned that the historical data shows limited visibility and that a live view will be brought to Dex, although it is not known when.
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Read the entire article here...
How to Set up an Alert for First Time Use Logins on Windows 11
A user asked for help setting up an alert for first time use logins on Windows 11, to present a guided tour and web page. Another user suggested using a ControlUp script to set a flag file to avoid multiple runs. This method was compared to using Citrix login scripts from over 25 years ago. It was also suggested to check the date/time of the flag file for future updates.
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Read the entire article here...
Understanding Windows Event Logs with ControlUp
A team member asked for an explanation on how ControlUp tool triggers windows event logs such as Errors, Hangs, and Freezes. They also asked for recommended solutions. Another member shared that all winevt log information can be found on ControlUp, which can be filtered down by specific errors to see expanded details. To determine impact on users, troubleshooting and testing may need to be done. The application performance dashboard is recommended for this purpose.
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Read the entire article here...
Testing Application Functionality with Synthetic Monitoring for Citrix-Delivered Apps
A user asked about the possibility of testing application functionality with Synthetic monitoring, specifically for Citrix-delivered apps. Currently, the EUC test only checks the session itself and there is a web transactions test for SaaS apps. However, application functionality testing is not yet included in synthetic monitoring, specifically for Citrix-delivered apps.
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Read the entire article here...