Several users discussed the compatibility of ControlUp with XenServer 8.4, with one confirming that several customers have successfully used ControlUp with this version. ControlUp is currently looking into adding CPU wait metrics specific to the new XS version. There is some concern about explicit support for XS 8.4 but it is concluded that ControlUp has aided customers with issues related to this version.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Using a New VDI License Key Before Expiration Date
A user asked if they can use a new VDI license key received before the expiration of their current one. Another user responded that they can put in the new license but it won't start until the first day of the new one. It was suggested to open a support ticket to see if the start date can be changed to reflect the new end date. The old license will stay active until the new one starts on its designated date.
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Read the entire article here...
Controlling Location Information on ControlUp: What’s Possible?
A user asked about the possibility of blocking location information for specific devices. ControlUp team responded that it is currently only possible to disable location information for all devices, but they are working on a solution to disable it for specific devices within the next month. However, it is not currently possible to restrict specific users from seeing location information for certain devices.
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Read the entire article here...
Limitations of Device Group Creation in ControlUp
A user had a technical question about creating a device group and mentioned reaching out to internal for confirmation. Another user also tested and confirmed the limitation exists.
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Read the entire article here...
How to Monitor UAGs for Port Exhaustion in ControlUp
A user is having issues with intermittent connections dropping and was advised to periodically reboot the UAGs due to port exhaustion. Other suggestions and ways to monitor the UAGs for this issue were discussed. There is currently no UAG monitoring available in ControlUp, but it is expected to be added in version 9.2. The discussion also includes a mention of a UAG health check script using the Horizon API, and the upcoming feature of UAG support in version 9.2.
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Read the entire article here...
Tagging Multiple Endpoints at Once in ControlUp
A user needed to tag 40 endpoints and was looking for a way to do it all at once with just the hostnames. Another user suggested using a script with the Rest API or copying the hostnames into the device name fields and selecting all with the double pipe option.
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Read the entire article here...
Troubleshooting Dashboard Access on ControlUp
A user is having trouble accessing dashboards on ControlUp and asks for help. Another user responds that the dashboards are still in beta and may require specific prerequisites, such as enabled end user activity tracking. The first user confirms they have a desktops license and suggests it may not be working due to a renewal issue. They express hope that the feature will be extended to VDI and have submitted feature requests for report formatting. Another user responds that ControlUp is working on enabling VDI and more. The first user mentions having a case open for the license issue.
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Read the entire article here...
Help with ControlUp Session Disconnect Script
A user asked for help with a BAT/CMD script to disconnect a selected user, and someone offered to look into it on Monday. The issue may be that the process requires a session ID/name.
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Read the entire article here...
Setting up a Daily Workflow on ControlUp
The team discussed setting up a daily workflow at 9am on ControlUp, and tested the settings to make sure it would run correctly. One member had already set up an hourly schedule and would update their schedule accordingly.
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Read the entire article here...
Troubleshooting a Flow in ControlUp
A user is trying to build a flow in ControlUp that will check device uptime and run a script on devices over 8 days old. They are encountering an issue where the flow only tags one device at a time and does not loop. Other users suggest checking the logs and possibly sharing the workflow for further assistance. The user plans to share the workflow in a DM in the morning.
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Read the entire article here...