Multiple users asked about ControlUp's Battery Usage Report dashboard and how to access it. It was suggested to check the use case library and ask the CSM about UC078 Edge DX: Battery Usage Report. Others requested access to the dashboard, which is a script and custom index with Grafana for visualization. This was created by Maximilian Pelster and can be shared by contacting Blair. The dashboard is not directly in the user's tenant and instructions and files will be sent to access it.
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ControlUp Dashboards
Understanding Windows Event Logs with ControlUp
A team member asked for an explanation on how ControlUp tool triggers windows event logs such as Errors, Hangs, and Freezes. They also asked for recommended solutions. Another member shared that all winevt log information can be found on ControlUp, which can be filtered down by specific errors to see expanded details. To determine impact on users, troubleshooting and testing may need to be done. The application performance dashboard is recommended for this purpose.
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Updates on ControlUp Community Preset & Dashboards Feature Request
A user asked for updates on the Community Preset & Dashboards feature request, with another customer requesting it during a demo. @member and the newly formed CIG (ControlUp Innovation Guild) are working on custom dashboards. Additionally, the user asked for suggestions for widgets on a dashboard.
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Troubleshooting Triggered Alerts in ControlUp.
A user was seeking help with triggering alerts for a dashboard, specifically with clearing alerts for machines that are powered down. Other members suggested adding specific conditions and using tags to avoid limitations with script actions.
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OS Compliance and Update Dashboard in ControlUp for Desktops
Some members discussed the possibility of having an OS Compliance and Update Dashboard in ControlUp for Desktops. Currently, this function is available through ControlUp for Compliance, with support for Windows, macOS, and Linux being planned. There were discussions about making this feature available in the base ControlUp for Desktops product, but it is not confirmed. The link to upvote for this feature can be found on the post tagged as "Have an idea? Share it!".
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Model Filter Issue on ControlUp Device-Performance Dashboard
A user discovered a potential issue with the Device-Performance dashboard in ControlUp, where clicking on a model only shows one device instead of all devices with that model number. A member responded confirming that this is the correct functionality for the filter.
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Improving Device Refresh Strategies through Custom Reports and Power BI Integration
The team discussed using custom reports to determine which device models to target for a refresh. They suggested exporting data to power Bi or creating a script to gather information, and mentioned the new Edge DX api. They also noted potential limitations with aggregation on the tenant side. A member asked for clarification on connecting multiple indexes in Power Bi. The conversation concluded with instructions for paging through data or using export.
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Finding the Right Dashboard for Monitoring with ControlUp
The ControlUp team discussed dashboard options for monitoring machines and identifying ones that need attention, with a suggestion to use PowerBI. It was noted that data can be exported using the streaming API and instructions for this can be found at https://api.controlup.io/reference/how-to-create-api-keys.
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Deploying EdgeDX Agent on Virtual Desktops and Checking Licensing – Tips from ControlUp Users
A user asked about deploying the EdgeDX agent to virtual desktops. Others confirmed that it is possible and shared tips for installation, including adding extra settings and checking licensing. The agent can also be installed on non-persistent machines. The licensing system for EdgeDX is per device, and current usage can be seen on the overview dashboard or in the maintenance section of the EdgeDX configuration settings. Links to helpful resources from ControlUp were also shared.
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Customizing Insights Dashboard with External Data in ControlUp
A user asked if it was possible to customize a field in an Insights Dashboard by requesting information from an external server. A ControlUp employee confirmed that it was technically possible but not supported out of the box and suggested reaching out to a CSM or account rep for further discussion. It was also noted that the underlying platform of IOP is Splunk and it may be possible to achieve this using its functionality. However, the user's company and the customer need to clearly define their needs before deciding on a technical solution.
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Read the entire article here...