A user discovered a typo in the Direct Download link for the Windows agent in EdgeDX. While the user was able to pull the correct version by tweaking the URL, they wanted to report the issue. Another user asked for a screenshot for the backend team to address the issue. Further discussion reveals that the recommended option is to use the agent manager instead of directly downloading the agent.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Edge DX Conflicts in ControlUp
After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.
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Read the entire article here...
Realtek Audio Driver Issues on HP and Dell Machines
Multiple users have reported issues with Realtek audio drivers, which have been updated for HP and Dell machines. There is no obvious impact on users, but the issue is appearing in crash reports. A user suggests that Realtek is known for having poor drivers. No solution has been found yet.
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Read the entire article here...
Troubleshooting Secure DX Install Issues on a Windows Desktop
A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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Read the entire article here...
Troubleshooting Windows Endpoints Reporting to DEX
Users discussed troubleshooting for a Windows endpoint that is reporting to DEX but not allowing remote access or remote shell. Suggestions included checking the event log, running system scripts, and refreshing the shell window. One member shared having a similar issue with a terminal, resolving it by refreshing the shell window.
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Read the entire article here...
Creating a Disk Usage Alert in ControlUp using Internal Indices
A user asked for assistance in creating an alert based on disk usage, referencing specific variables found in the data index "_devices". Another user provided guidance on how to access the necessary information through this hidden index and offered the column "osdisk_configuration_freespace_all" as a potential indicator.
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Read the entire article here...
Tracking Network Performance for Users on Specific ISPs in ControlUp
A user asked if ControlUp can track network performance for users on certain ISPs, specifically MTN in JHB and CPT which have reported issues. Other users suggested building a report from the device_status table to filter for latency and ISP. Live data may also be available from this table.
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Read the entire article here...
Issues with Remote Control in ControlUp
Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
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Read the entire article here...
Setting Up a Trigger and Alert in ControlUp for a Stolen Device
A user needed help setting up a trigger and alert to detect a stolen device that may come back online. It was suggested to use the device_status, CPU, and device name to limit alerts and test it with another machine first. Similar guidance was also provided by the team.
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Read the entire article here...
Troubleshooting Agent Deployment with ControlUp
The team at ControlUp discusses a problem with deploying agents to Windows 11 desktops. It is determined that the team was attempting to deploy the wrong agent and has now deployed the correct agent with more success. The team also discusses how to access the appropriate platform web interface.
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Read the entire article here...