The user raised a query about where a file would be placed when using the "send file" feature on a machine that nobody is logged into. Another user in the discussion confirmed that it can be directed to a specific user or to the console. A screenshot was also included for reference.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp API and Running Scripts on Offline Devices
A question was asked about using the ControlUp API to run scripts on an offline device. Another user responded that this is not possible and the device must be online for the script to run. However, the API does queue up requests for offline devices, with a short time limit of 1 minute. This is not intended as a cache, but rather to account for devices only checking in every minute. Therefore, it is not necessary to filter out offline devices in API calls.
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Read the entire article here...
Troubleshooting Device Group Access Issues in ControlUp
Users discuss an issue where one user can access all device groups while the other user has set their device groups accordingly. They suggest checking the Device tags column and setting it to "No scope selection" if it's set to the default "all devices." The issue persists and screenshots are shared for further clarification.
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Read the entire article here...
How to Disable Remote Shadow/Control in Edge DX?
A discussion on disabling remote shadow/control in Edge DX took place, with a user finding the necessary setting and another suggesting that device groups can be assigned. It was stated that only tags should be necessary for setting the limitation but the user found they must also use groups.
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Read the entire article here...
Troubleshooting Built-In Sync Issues: Check for Duplicate Machines in ControlUp Monitor Cache using Script
A user is experiencing issues with built-in sync and has been advised to run a script to check for duplicate machines in the monitor cache. The script can be found at (https://runsuri.com/).
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Read the entire article here...
Data Index for User Profiles in ControlUp
A user needed a data index for User Profiles. The Reports section for User Profiles has a breakdown of local account folders and sizes, which can be found in the mswin_profiles index when enabling internal indexes. Developer tools can be used to view data sources for reports, and it was mentioned that the export feature could use some improvement.
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Read the entire article here...
How to Remove Devices from EdgeDX Before Maintenance Fall Off Takes Effect
A user asked about removing devices from EdgeDX before the maintenance fall off, due to a hardware refresh causing devices to be listed twice. Others suggested using the register with name flag or selecting and removing the device, and an API endpoint for deleting devices was shared. Someone offered their powershell module and potential ways to track old device names. It was recommended to match on serial numbers.
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Read the entire article here...
Translating Trigger Values in ControlUp Scripts
A user asked about a key to translate the "trigger" values for scripts returned via the edgeDX API. Another user mentioned they have the information and will share it. The answer is found through the use of Github Copilot and AI.
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Read the entire article here...
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
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Read the entire article here...
Typo in Direct Download Link for Windows Agent in ControlUp EdgeDX
A user discovered a typo in the Direct Download link for the Windows agent in EdgeDX. While the user was able to pull the correct version by tweaking the URL, they wanted to report the issue. Another user asked for a screenshot for the backend team to address the issue. Further discussion reveals that the recommended option is to use the agent manager instead of directly downloading the agent.
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Read the entire article here...