A user asked about extracting historical ICA RTT/Latency data from ControlUp. Another user suggested checking the Session Details Historical report as well as the Session Activity column and using the API for various use cases.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Errors when Adding EUC Environments to ControlUp
A user asked for help with troubleshooting errors when trying to add an EUC environment to ControlUp. Another user suggested checking the agent logs in a specific location and also opening a support ticket for further assistance.
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Read the entire article here...
Troubleshooting Script Execution in ControlUp
A user is having trouble executing a PowerShell script in ControlUp on a VDI with an agent installed. They receive an error message and are unable to run the script from the console. Other users suggest checking permissions and removing unnecessary lines from the script. It is also suggested to import the ps1 file instead of copying and pasting. The option to target machines in the console is discussed.
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Read the entire article here...
Help with writing data to an index using sip data at ControlUp
A user is seeking help with writing data to an index using sip data. They provided a script for gathering device information and converting it into a JSON object, but are running into issues with the data only showing up in device events instead of the desired index. Another user suggested using "SIP DATA" instead of "SIP EVENT" and requested to see the script for further assistance. The original user provided the script for reference.
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Read the entire article here...
How to Check if a Horizon Session is Using TCP or UDP in ControlUp for VDI
A user asked if it was possible to see in CU4VDI if the Horizon session protocol was based on UDP or TCP. Another user confirmed that this information is not available in Horizon's protocol/session metrics or in ControlUp, but can be found using netstat, Wireshark, or log files on either the client or agent. They also mentioned that the tool "Horizon Performance Tracker" can show this information, but the user did not have access to a Horizon environment to check.
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Read the entire article here...
How to Install ControlUp Agent on VDI Instant Clones?
A team member asked for documentation on installing a ControlUp agent on a VDI instant clone Gold Image. Another member suggested using the msi method with the MASTER_IMAGE variable for automated deployment. The MSI download can be found at https://www.controlup.com/download-center/.
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Read the entire article here...
How to Export Connected Machines from ControlUp with Ease
A user asked for assistance in exporting a list of all connected machines to a CSV file. Another user suggested using the "Invoke-CUQuery" function from ControlUp's support page. Another solution was also provided using the "Export-CUQuery" function with different fields selected.
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Read the entire article here...
How to Verify Correct Version of ControlUp Agent on Citrix Servers
A user inquired about a feature in ControlUp that could verify the correct version of the ControlUp agent installed on Citrix servers. The team suggests using "App Statistics" and "App Usage Details" to filter and group by machine, but the user still finds it difficult to view the data in a useful way. They decide to stick with using their endpoint management tool for now. The ControlUp team acknowledges that there are multiple ways to view this information within the platform.
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Read the entire article here...
Setting up Triggers in the ControlUp DEX Alerts Tab
A user asked for clarification on how to set up triggers in the ControlUp DEX Alerts tab. They had previously set up triggers that resulted in emails and incidents in the Incidents tab, but nothing appeared in the DEX events. Another user suggested verifying that the incidents show up in the old UI before contacting support for further assistance. The required version for the ControlUp Monitor responsible for collecting this data is 9.1.5.313 or above.
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Read the entire article here...
Troubleshooting Power Down Scripts for Horizon VMs in ControlUp
A user requested assistance in creating a script action that will power down Horizon virtual machines after a period of inactivity. They also shared ControlUp's current Script Library, which includes a script for shutting down machines. The user questioned if this script is sufficient.
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Read the entire article here...