ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services

ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp’s open API is also mentioned.

Read the entire ‘ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services’ thread below:

We are looking to expand the ControlUps capabilities to Support other IT towers like SD, RDS, SCCM. The goal is to enable one-click solutions to their problematic areas.

Has anyone implemented ControlUp’s automation for broader IT towers?

What are some successful one-click solutions deployed for different teams?

Are there any limitations or challenges in executing cross-tower automation?

SD?

RDS ?

Service Desk / Remote Desktop Services teams

I know that snow (service now ) is available I also have a request open for Jira integration . Perhaps you can open a uservoice for SD

RDS – please share what you want to do

We are currently experimenting with n8n as a kind of intermediary between ControlUp and other systems.

controlup [trigger] -> n8n -> postprocessing/transformation -> jira/pagerduty/teams/slack (i know its implemented for edgedx, but not realtimedx).

Theoretically you could pass the data via n8n to an openai ai agent and do even more fun with it 🙂

I mean something like plugin on ServiceNow ticket page and when Agent clicks on it, it shows the properties details and to troubleshoot they can execute the script directly over there to fix the lag area.

So the closest you can get today is doing that through ControlUp Enrich https://www.controlup.com/resources/blog/integrate-controlups-dex-capabilities-into-any-saas-app-with-enrich/

But this is not the integration you seem to be asking for, you would like to have the actions inside the native ServiceNow console, basically inside the incident?

Thanks for the info. this is what I was looking for.

I know that ServiceNow has a lot of customization options. Since we have a fully open API (api.controlup.io) maybe there is a way that we can also do something through our PS team

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