A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
Read the entire article here...
Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Sivan’s “Did You Know”: How to Set Up Triggers in ControlUp Real-Time Console
This week's "Did you know" explains how to set up Triggers in ControlUp, like using 'Add collections' instead of round brackets when writing a query such as 'idletime >= 10 days AND (state=disconnected OR state=Idle)'. More information about setting up Triggers can be found at https://support.controlup.com/docs/setting-up-triggers?highlight=add%20collection. After sharing this information with a customer, they expressed a positive response.
Read the entire article here...
Read the entire article here...
How to push a ControlUp custom user action to machines via API call?
Does anyone know if there is a way to push a custom user action to machines via API call? We are running into an issue and we would like to run a user a...
Read the entire article here...
Read the entire article here...
Targeting ControlUp Edge DX Alerts to Specific Devices
A user asked about targeting specific devices for a ControlUp Edge DX alert, and Landon recommended using an environment variable in a script to make sure it only runs on certain devices. The user then clarifies their question to also include checking for WiFi strength, which can’t be done with a script but will have to be done manually. They thanked Landon for looking into it. The referenced support article can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.
Read the entire article here...
Read the entire article here...
Issues with Event Triggers Not Detecting Informational Events on ControlUp
A user had an issue with event triggers on ControlUp not detecting informational events. It was confirmed that informational events are not detected, so the user is unable to get notified of both failure and recovery.
Read the entire article here...
Read the entire article here...
Is it Possible to Disable ControlUp Edge DX Alerts Temporarily?
The user asked if it was possible to disable EdgeDX alerts temporarily - ControlUp responded that it is not possible without deleting the alert, but they are looking at adding it as an update to the alert system. The interim solution is to change the trigger level so it doesn't hit the threshold.
Read the entire article here...
Read the entire article here...
Capturing Event Log Data with ControlUp Edge DX Documentation
Timothy's new documentation covers collecting event data from Agent, recording additional events, viewing recorded events with the event log report, setting up alerts and automation using the win_event_log index, running a script on a device to scam for historical events and remote control into a device to view events manually. The article can be found at https://support.controlup.com/docs/windows-event-logs-with-edge-dx and was praised for being well done.
Read the entire article here...
Read the entire article here...
Creating an Alert for Applications Crashing in ControlUp
@member asked for advice on creating an alert for applications crashing, but they weren't sure if they needed a certain event configured first or not. It was confirmed that they needed to configure the event before the agent can pick it up and the process was explained. https://cuacademy.controlup.com/ has more information on ControlUp alerts.
Read the entire article here...
Read the entire article here...
Filtering Alerts for Microsoft Windows, MacOS, and Linux Devices
A user encountered issues with alerts for Microsoft Windows, macOS, and Linux devices. It was suggested that they use a filter called 'Platform' in the Device Platform selector field and add a condition for os_name to the alert. As a side note, the value 2 corresponds to Mac and 3 corresponds to Linux.
Read the entire article here...
Read the entire article here...
Assistance Finding CotnrolUp Edge DX Weak Wi-Fi Signal Notification Script
The user asked for assistance finding a script for an Edge DX weak wifi signal notification for end users, and was provided with a script to use and settings to change. It was suggested that adding the device name to the alert could help, as well as to make sure the retrigger delay was not set too low. The user was also advised to include >=1 in the script to ensure notifications were only sent for devices using a wifi connection.
Read the entire article here...
Read the entire article here...