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Automation & Alerting Related Training & Support Archives

Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.

How Can I Generate a Report for IOPS and/or Read/Write Latency for VMware Datastores?

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A user asked how to get a report for iops and/or read/write latency for a VMware datastore. It was suggested to use the Host Trends report in ControlUp Insights/Solve or export schedules. A trigger with thresholds can also be used along with the exports or export-cuquery to indicate when the datastore is slow and report back. Host Stress showed latency of almost 1.3 sec. for read and writes.

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Why is My Advanced Trigger in ControlUp Not Functioning Correctly for Long-Running Processes?

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A user was having trouble with a trigger set up to identify a process that has been running too long, resulting in either false positives or no action taken. Suggestions were made to set up a scheduled trigger with invoke-cuquery and possibly use invoke-cuaction with Remote PowerShell for the killing of the process. A suggestion was also made to open a support ticket. Another user also highlighted the filter on Start Time in the GUI as not being useful for the things they needed it for.

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Alternative Way to Check User Processes with ControlUp Triggers

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A user suggested having a floating window with the processes of a user when the "Navigation to sessions/overview" is clicked, as a way to check for CPU, RAM, disk or network spikes when their "User Input Delay" exceeds a certain threshold. Another user suggested using the „dump views to disk” follow-up action in triggers as an alternative. This follow-up action can be used to select the views needed and create CSVs or XLS files for further investigation. Information about this can be found at https://support.controlup.com/docs/setting-up-triggers.

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Troubleshooting ControlUp Trigger Not Working

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A user was having trouble with their trigger not working, and questions were raised about setting values and checking boxes. It was suggested to remove "from this state" as it was optional, and to try setting a filter of from: greater than 30 to: less than or equal to 30. It was also noted that in the upcoming release of 9.0, this feature of seeing free space for mapped drives and being able to alert on them would be available. Finally, it was suggested to remove "from this state" and check if the monitor had to be restarted.

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How to Automate Klling Disconnected Sessions with ControlUp

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A new user asked about automating the killing of 100 to 150 disconnected sessions, and was advised to use Script-Based Actions. It was recommended to join the free Administrator course offered by ControlUp to learn more, as well as rechecking out the self-paced recording video piece on the triggers. Additional help in creating a trigger was offered.

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Analyzing Hive Health and Scout Health in ControlUp Portal

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This discussion focused on the difference between hive health and scout health, and the health metrics available in the scout details on the ControlUp portal. It was suggested that a "dead man's switch" be included to better help Scoutbee users with a metric to rule out hive-related issues. Hive availability can also be monitored to understand the reason for no test results in a certain period. The URL for the feature "Scout malfunction alert" is https://support.controlup.com/docs/alerts-for-stopped-scouts.

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ControlUp Incidents and Alerts Stopped Working

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Luke has been having trouble getting 33,000 incidents and his alerts stopped working since last Tuesday. He was advised to check the Monitor and Console VM can properly connect to the required back-end service at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 . Luke was also provided with a script from Support to test connectivity at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services and was able to download the script. He plans on logging with Support.

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