While ControlUp does not have an agent that works with ThinOS devices, Dell released one in December, and third-party posts suggest it works. It is RemoteDX, not EdgeDX, which only adds metrics to the real-time console.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Download ControlUp ‘Trigger Packs’
One of the most powerful features of ControlUp is 'Triggers.' They allow you to record incidents and automatically perform follow-up actions when a predefined event occurs in your environment or at a scheduled time. Imagine the possibilities. They are truly endless.
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Read the entire article here...
How to Remotely Uninstall Agents in Citrix Environment After 8.8 Upgrade?”
A user asked about updating ControlUp agents in a Citrix environment. The user had previously installed manually but encountered an error when updating to 8.8. An uninstall script (https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed-@member) and use of Tanium was suggested to remotely uninstall the agent. Additional topics discussed were ControlUp Sync Scripts for persistent desktops, and RemoteDX and EdgeDX for endpoint devices. Titles: Remote Uninstall of ControlUp Agent 8.8 in Citrix Environment; Remote Uninstall of ControlUp Agent 8.8 in Citrix with Tanium.
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Read the entire article here...
Don’t see all the FSLogix Metrics after upgrading to ControlUp 8.8
The user updated to ControlUp 8.8 but did not see all the FSLogix Metrics in Solve and Real-Time Console. To fix this issue, the latest FSLogix version needs to be installed and the session needs to be logged off/on, as suggested by the Support team at https://support.controlup.com/docs/getting-started-with-fslogix-in-controlup. Differential disks may be the reason for the columns for Mount Time and Path being shown as N/A or blank.
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Read the entire article here...
Seeking Resource for Appneta vs. Edge DX Comparison: Help Needed for Evaluating in My Environment?
When looking to compare network monitoring and performance management solutions AppNeta and ControlUp Edge DX, there are some key differences to consider. AppNeta focuses on network performance monitoring, while ControlUp Edge DX monitors endpoint devices. Additionally, AppNeta uses active probing technology while ControlUp Edge DX uses agent-based technology. ControlUp Edge DX provides additional features for endpoint management including patch management, remote access, and security. Also, the ControlUp team can provide assistance with the initial implementation and configuration for a trial period.
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Read the entire article here...
Error When Removing and Re-Adding Servers from Old Sub-Org: Solutions Needed in ControlUp
A user was having issues removing and re-adding servers in their environment that hadn't been used for years, and received a generic error. The user was advised to remove the regkey as described in Computer already belongs to another ControlUp organization - Managed Computers. The user managed to get the servers working, and asked how long it would take for CPU/memory historical data to show in the graphs. It takes 1-2 hours for the data to get to the historical views, but this will change soon once streaming (a new method for historic data) is enabled, and it will be almost instant.
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Read the entire article here...
Updating Specific Agents to Beta Version for Testing: Fixing ‘Send CTRL+ALT+Delete’ Issue on 2.11.1.1598 (GA)?
When using agent version 2.11.1.1598 (GA) with the "Send CTRL+ALT+Delete" button, it does not work. It is not possible to update a couple agents to a beta version via the GUI and manual download/installation is required. Agent Manager must be stopped or uninstalled and only the agent should be upgraded. Version 2.12 will solve the issue and the estimated date for it being out of beta is unknown. https://controlupcommunity.slack.com/archives/C0468TJNRN1/p1681824633585269
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Read the entire article here...
Script to List Installed Versions of the VDA and Functional Level of MC & DG?
A user asked if there's a script to list installed versions of the VDA as well as the functional level of the Master Catalog and Desktop Group. Suggestions were provided along with a script for functional level. It was recommended to put the functional level requirement as a roadmap item for the product.
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Read the entire article here...
Can Display Scaling be Used When Remote Controlling PCs?
Simon asked if it was possible to use display scaling when remote controlling a PC. Tom replied that while it is not currently available, the new ControlUp 2.12 agent will display a single monitor on devices with multi-monitor display, and provided a screenshot of the feature as an example.
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Read the entire article here...
Trouble Targeting AD User Groups for the ControlUp Sentiment Survey Setup: Need Advice
Good day,
I am trying to setup a user sentiment survey for our customer. I encounter an issue while targeting a specific AD user group, I cant seem to t...
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Read the entire article here...