When a remote assistance session is initiated using controlupconsole.exe, it is established using MSFT remote assistance. Later versions of ControlUp (9.0 upwards) use their own remote control mechanism, making it more independent from MSFT. A password is generated by the console, which it then uses to connect to the endpoint. The command executed is msra -openfile, with the file stored in the temp directory.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Gather Drive Type Information with ControlUp Edge DX
This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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Troubleshooting ControlUp Edge DX Error on Ubuntu Device
A forum member asked about an error with a ControlUp Edge DX service running on Ubuntu. They checked the siplog.log, which showed a normal log from 2023, and determined that the service was running but something else was causing it to shut down when the user attempted a remote shell. The issue seemed to be caused by a typo when restarting the service, and the user suggested creating a support ticket and reinstalling the service. URL: cuacademy.controlup.com
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Leveraging ControlUp Triggers to Restart Services After VM Boot Up
A user asked about using ControlUp Triggers to restart a service after a VM boot up. Options discussed include Uptime in Minutes and Status column triggers, but it may be best to use a Scheduled Task in the VM. Advice was given to be careful with the equals operator, as it is risky for numeric values like uptime. A further suggestion was to use BIS-F with a custom script looping until the service is started.
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ControlUp Remote DX Device Fixes for LAN Connections
A user asked when a device would be fixed by RemoteDX when connected via LAN. It had already been fixed, and they were encouraged to update the agent using the latest Remote DX installer from the ControlUp download center at https://www.controlup.com/products/controlup/download-center/.
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Where to Place the ControlUp Agent in Citrix App Layering
A user asked what the preferred place is to put the ControlUp agent in Citrix App Layering. It can be put in the base layer (the OS layer) or the Platform Layer. It can be put in an App Layer as well, but there have been customers with issues, so it's best to try it and check to see if it works and if all metrics are working. A user replied that they have the ControlUp agent in an App Layer with no issues.
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Resolving Event ID 801 Index Errors with ControlUp
An endpoint was producing Event ID 801 Index errors, which was resolved by updating to the latest ControlUp agent version 8.8.0.1021 and restarting the agent.
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Troubleshooting Error When Deploying ControlUp Agent in Dev Environment
A user was experiencing an error while trying to deploy ControlUp Agent in a Dev environment locally, even after uninstall, reboot, and trying from the RTC. It was suggested to stop the agent service before doing the upgrade of the agent and it was determined that due to either routing or firewall issues, the copying files part was hanging. It was then determined that WMI/RPC ports need to be opened to properly push the ControlUp Agent.
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Troubleshooting Event Log Trigger Alerts for Applications and Services Logs
A user asked if anyone had any experience getting custom Event Viewer trigger alerts to work for applications and service logs, and whether they were able to get the process working correctly. It was suggested to ensure that the console was correctly collecting events before setting up triggers, and that the events were accessible in Powershell. The user was then referred to a ControlUp article (Real-Time Console - Events Pane [https://helpcenter.controlup.com/hc/en-us/articles/360015114517-Real-Time-Console-Events-Pane]) before it was suggested they use the "scheduled task trick" to create an event in the application.
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Configuring ControlUp for Automatic Reboot and Maintenance Mode Removal
This discussion covers how to configure ControlUp to restart a server with the CU Agent when no users are on, including removing it from maintenance mode after reboot. Suggested actions include using a trigger that checks for session count and maintenance mode, and separate scripts for Reboot and Disable Maintenance mode. The benefits of using this method compared to scripts are explained.
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Read the entire article here...